WarnerMedia Inc. is a leading media and entertainment company that creates and distributes premium and popular content from a diverse array of talented storytellers and journalists to global audiences through its consumer brands including : HBO, Warner Bros.
TNT, TBS, truTV, CNN, DC Entertainment, New Line, Cartoon Network, Adult Swim, Turner Classic Movies and others. These brands fall into four distinct business units, WarnerMedia Entertainment, WarnerMedia News & Sports, Warner Bros.
and WarnerMedia Affiliates and Advertising Group.
Department Overview :
Part of WarnerMedia International Operations, the service management team provides design, planning, delivery, operational and technical expertise for the implementation of internal and external operational solution across linear and non-linear broadcast and distribution, content management, post-production and localisation services.
The team is responsible for coordinating the company’s in-house and outsourced services, this includes overseeing elements of strategy, design, transition, operations and continual service improvement.
What you’ll be doing :
Supported by the Operations and Technology management teams, the Service Manager will manage day-to-day relationships with internal and external service functions to review and manage performance, manage incidents and problem resolution and ensure they perform to the OLA / SLAs and as effectively as possible.
Drive their effective delivery and performance. Enable WarnerMedia to scale whilst maintaining quality and controlling costs.
Stabilise and scale our VOD / Syndication / OTT capability.
Enable Business process automation for all repetitive, transactional tasks.
What we’re looking for :
What’s on offer :
This role comes with a competitive salary and a wide range of benefits and perks, including private medical, generous pension contribution, company bonus and flexible working hours.
You’ll have 23 days holiday and we’ll also give you 40 hours per year for you to use for volunteering or charitable work.