Senior Technology Service Manager
Manchester, United Kingdom
3d ago


Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Senior Technology Service Manager within theteam in Manchester

As a Dell Technologes Senior Technology Service Manager (Sr. TSM) you will have the opportunity to be a trusted advisor to some of our top customers.

Be part of our Support & Deployment Services team responsible for building and managing relationships with Dell Technologies key accounts and enhance customer loyalty.

In this role, you will be responsible for working with customer contacts at multiple levels to identify and align business and IT goals, discover their challenges and identify current and future needs.

As a Senior Technology Service Manager, you will be an integral part of the account team and partner with our customers to reduce effort and avoid unplanned outages by providing proactive preventative guidance using Dell Technologies tools and services.

You will achieve this through the development of a service delivery plan and make recommendations for operational best practice, by working collaboratively with the customer and engage with the relevant Dell Technologies teams.

You will leverage your industry experience to provide a consultative approach to assist customers in their end-to-end lifecycle management.

Assist customers to operate a range of solutions including datacenter, cloud and end-user technologies. You will be able to apply your service management skills by utilizing ITIL based knowledge within a project management framework to improve support processes and procedures.

You will be a valued member of the account team with early engagement throughout the sales and product lifecycle, contributing to account plans and serving as a contact point with internal support teams.

A good work-life-balance is key for team members to give the best for our customers. Flexible working hours and locations help to make Dell Technologies a great place to work.

Key responsibilities :

  • to maximize the value of the customer’s investment in Dell Technologies throughout the end-to-end product lifecycle.
  • to act as a single point of contact for support requirements in relation to your assigned customers’ IT environment.
  • to guide service delivery, develop creative solutions to customer challenges and ensures customer awareness of support entitlements.
  • to ensure effective ownership and communication of support service activities between the customer, technical support and the account team, which includes problem management.
  • to help customers to adopt tools and services that enable them to be more productive and reduce downtime.
  • Essential Requirements :

  • Able to develop and coordinate proactive maintenance initiatives based on industry best practices.
  • Ability to identify and implement continuous improvement activities in support of your customers and Dell Technologies business processes.
  • Can collaborate with account team members and other Dell Technologies colleagues to grow our business.
  • Experience of large customer service account management.
  • Desired Requirements

  • Experience with data center technologies and solutions
  • Ability to effectively engage and build relationships with a range of contacts, from technicians to directors.
  • Excellent presentation, communications, and interpersonal skills.
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    Closing date : 20th December

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