Senior UX Designer Home Based
London, London, GB
1d ago

Home Based + occasional travel to customer sites

Are you a talented UX Designer with experience of delivering within the GDS framework?

Our busy and highly successful CX Team deliver an elite UX Research and Design service to high profile Government Digital Service (GDS) programmes.

We continue to expand and are currently recruiting for a further Senior UX Designer. The role is home based with the need to travel to Customer site as required.

Civica is the trusted partner to deliver design-driven digital solutions and managed service solutions to many UK Governmental departments and highly regulated commercial businesses.

As a Senior UX Designer you will apply UX principles and practices to research, design, deliver and maintain highly engaging end-to-end user experiences.

You will be a conceptual thinker who can marry a deep understanding of user behaviour and business needs using digital technologies to deliver strategic value to our clients.

You are also responsible for knowledge transfer to the clients to enable them to maintain the healthy eco system in their business.

The Senior UX Designer will be responsible for setting and managing project direction and scope with customers, mentoring junior colleagues to cultivate capabilities, and supporting development of our UX propositions and sales.

The UX Designer will be part of a multidisciplinary team and tackle all aspects of the design process. You will be creatively solving complex problems in omni-channel engagement projects from different perspectives, contexts and research outcomes, while applying your own analytical thinking and UX principles.

To deliver optimum user experiences you will be able to define the design process, steer from insights to ideas, and finally make abstract workflows tangible for users.

Accommodate industry design standards and best practices to define UX design principles and implement design criteria, and apply user-centred design methodologies to ensure that changes are based on user needs and improvement can be measurable.

Provide interaction and UI design through user flows, define the information architecture, produce wireframes and prototypes and validate designs.

Produce personas, map out customer journeys, develop service blueprints and conduct usability testing for complex digital products and services, and use a variety of methods to generate and prioritise ideas and features.

Skills required as follows :

  • 5+ years’ experience in digital service / product design with a strong portfolio of case studies
  • GDS framework knowledge / experience
  • Excellent understanding of user experience design principles and methodologies
  • Excellent knowledge of rapid prototyping tools such as Axure or UXPin
  • Comprehensive understanding of WCAG and other accessibility requirements
  • Knowledge of web, mobile and tablet design standards and considerations
  • Experience of primary and secondary research methods to gather data on user needs (e.g. stakeholder meetings, card sorting, focus groups, usability testing or competitor analysis)
  • Understanding of information architecture and content strategy
  • Excellent analytical and problem solving skills;
  • Strong influencing, negotiation and communication skills (written, verbal, presentation) with the ability to be a thought partner / coach to clients and internal team;
  • Working knowledge of prototyping in code - HTML and CSS would be a bonus;
  • Eligibility to obtain SC Clearance
  • Experience leading designers and other members of a multidisciplinary team
  • Life at Civica

    Help us continue to build on 19 years of unbroken growth and maintain our position as a Top 2, UK software company.

    Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.

  • Blended working : less commuting, more time with your friends, family.
  • Investors in People’ Gold : We prioritise the development of our colleagues to match their ambition.
  • Top 100 : Financial Times Diversity Leaders 2021 : We’re committed to maintaining an inclusive and supportive culture.
  • Top rated employer Glassdoor : Our average length of service is 9 years.
  • Societal Impact : Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
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