Operations Data Analyst
London, UK
3d ago

Let’s make passion pay We started from one belief : that businesses deserved better. That people pouring their hearts into their passion should be paid reliably, efficiently and affordably.

After all, passion, not money makes the world go round. So we decided to shake up the payments industry for good. From humble beginnings, we’ve become one of Europe’s fastest-growing FinTech companies, winning numerous awards (including the Tech Track 100, National Business Awards and the Europe-wide Inc 5000).

We pride ourselves on using smart technology and an unswerving dedication to service, leaving customers free to grow their companies.

After all, doing so is hard work - taking payments shouldn’t be. To continue innovating and leading the payments industry, we need exceptional individuals.

Our success is due to our talented teams going above and beyond to make payments painless, security simple and compliance easy for our customers.

Our core values of Brave, Defiant, Supportive and Honest underpin everything we do. As employees you are given the freedom to work autonomously, challenge the norm, bring new ideas and take ownership.

Sound good? Then keep reading... The Role Working across our business operations units and teams, you’ll be central to putting data at the heart of decision making, ensuring that we act on the most-up-date and accurate insight on our commercial performance.

You’ll be responsible for helping the organisation think intelligently about what to focus on and what to do in key domains like Customer Service, Collections, Finance and our major partnerships.

What you’ll do... Develop and maintain models and forecasts to ensure business owners can make informed decisions, supporting them with informed insights and experimental approaches.

Use data to track performance, improve business decisions, optimise processes and enhance systems. This might range from developing a predictive model that forecasts financial performance, to supporting our Customer Service leaders with a deeper understanding of customer challenges.

Work with the BI team to build self-service solutions in Looker to provide clear views of key metrics for executives, managers and staff and support operation with other data related tasks as required.

Support business projects and initiatives, applying commercial initiative and statistical rigour to any conclusions. Work with Data engineers to spec and build robust data pipelines into the central DataWarehouse.

What you'll bring... A strong background of data analytics with experience of programming in SQL. You can break down and explain complex processes, requirements and data pipelines to both technical and non-technical stakeholders.

Demonstrable experience in developing analysis in commercial environments. You know how to shape requirements, work productively, communicate with your stakeholders and organise resources.

You can understand and manipulate large datasets, combining data from multiple sources to obtain the required results. You can communicate effectively within a team and with non-technical stakeholders to understand requirements.

You have got a keen eye for detail and are renowned for having high standards in your work. You can work effectively in an agile environment.

Ideally you will also have experience with... BI dashboarding and self-service tools, especially Looker. Python coding and scripting.

MPPs, especially Snowflake or BigQuery. dbt for data transformation. Git version control. What you will get We have a lively social scene including Film nights, Book Club, Cheese Club, Sports and Fitness Clubs, seasonal parties and a welcoming culture to make you feel right at home when you’re at work.

We also have 25 days annual holiday (which increases over time), discounted private healthcare, travel loans, a cycle to work scheme, subsidised gym membership, free fruit and drinks and exclusive discounts at many High Street stores.

So if you want to help make passion pay, get in touch

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