Job purpose summary
To provide an effective and efficient pensions administration service to XPS Administration clients, whilst participating in achieving team objectives.
Key responsibilities & accountabilities
Performing various administration tasks e.g. handling of new entrants, leavers, retirements, transfers and deaths, this includes :
Adhering to best practice procedures in all aspects of pensions administration related tasks as defined by the Company
Updating relevant pension administration databases and systems
Logging and scanning post / correspondence
Handling both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries
Receiving and handling internal and external telephone queries
Running automated systems calculations
Performing manual benefits calculations
Producing letters to draft standards’ via Electronic Document Management system (EDM) in response to customer queries and arranging for them to be issued after checking
Returning original documentation and certificates to customer
Amending of and with experience developing into checking non-financial work e.g. change of address
Developing a basic knowledge and awareness of their clients and associated schemes
Assisting the team with project related work e.g. bulk mailshots to scheme members
Working closely with other departments / teams both internal and external to the Company in order to provide a total service to our clients e.
g. Pensions Accounts, Payroll, Administration Support and ITM (3rd party IT software provider)
Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets
Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.
This section describes the experience, education and skills necessary for the role (at the lowest level that is necessary for full & effective performance).
Knowledge & experience
Previous office based experience ideally gained within the financial services or pensions industry would be advantageous.
This role is likely to appeal to individuals with a minimum of 12 months' experience, although not exclusive as all applications will be considered on an individual basis
Able to demonstrate a basic awareness and / or knowledge of pensions industry
Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below
IT proficient, in particular Microsoft Word, Excel & Outlook.
Training, education & qualification
Educated to a minimum of A Level or Degree or equivalent standard
Ideally a minimum of three C grades or above at A Level or equivalent qualification
Strong Maths and English GCSE or equivalent qualification - minimum grade B
Willingness to study for a relevant pensions qualification e.g. CPC / DPC / RPC / APMI
Skills, abilities & personal qualities.
Critical criteria :
Excellent organisational and planning skills
Ability to work in advance of deadlines and prioritising multiple tasks
Able to see projects / tasks through to completion within given timescales
Willingness to learn
Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner
Able to take ownership and responsibility for own work
Enthusiastic, positive and flexible approach to work
Effective interpersonal skills
A high degree of accuracy and attention to detail is required in order to perform their duties both numerical and written
Good oral and written communication skills
An active listener and able to follow through on the instructions given
Able to work as part of a multi-disciplined team
Good problem solving skills
Able to recognise the need for a customer focused approach to their delivery both in terms of quality and exceeding customer expectations.
Preferred criteria :
Qualities that would be desirable for candidates to possess, but are not deemed critical in performing the role at entry level, but would be anticipated as the incumbent develops within the role)
Demonstrates a commitment to progressing a pensions administration career
A self-motivated approach to professional and personal development
Flexible approach to work pressures
Developing technical pensions knowledge i.e. different pensions provisions available DB / DC and CARE
Continues to seek ways of improving processes and procedures
Forming successful professional relationships both internally and externally
Successfully progressing CPC / DPC / RPC / APMI
Sharing knowledge with colleagues
Developing more junior members of staff.