Job Purpose :
An experienced Travel Consultant is required for one of the UK's largest independently owned specialist tour operator, the primary purpose of the role will be to take ownership of making the process of travel planning easier for clients, providing appropriate advice to clients on travel based on their individual requirements.
Key Responsibilities :
Speaking to clients face to face and understanding their requirements to advice them on holiday destinations / packages.
Arranging flights, Insurance and Accommodation.
Using a booking system (Travel port) to secure holidays.
Collecting and processing payments.
Advising clients on Travel arrangements eg Visa and passports.
Sending out tickets to clients.
Informing clients on any changes with their travel arrangements.
Dealing with email enquiries, queries and complaints.
Skills & Experience :
1-2 years experience within the travel & tourism industry with comprehensive industry knowledge.
Previous experience in dealing with Online Ticketing.
Working knowledge of Travel port / Galileo.
Experience of foreign exchange would be advantageous.
Excellent customer service skills with the ability to build professional relationships.
Meticulous attention to detail and able to work in a targeted environment.
Relevant NVQ / BTEC or HND in travel / events would be advantageous.
Hours & Benefits :
37.5 hours per week to include working a Saturday and occasional Sunday (11am -4pm)
Salary based on experience , benefits include discounts on holidays and travel as well as targeted incentives from tour operators.