Our customers are at the forefront of our business and our multilingual teams do whatever it takes to offer them a first class service, wherever they are across the globe.
Our teams also work across our innovative FF.com and Black&White platforms which provide end-to-end, multichannel e-commerce solutions exclusively to luxury fashion brands.
About the role :
Reporting to the Customer Excellence Manager of Customer Service Design, we are looking for a Content Design Specialist who will be responsible for visual communications across the Customer Service team.
You will work closely with the Customer Service Content Writer to curate and create actionable content that will inform the customer service team of critical information for the improvement of the customer experience.
You will document and communicate the status and impact of service design, product design and marketing initiatives and together with instructional designers, will work with the Farfetch offices around the world to ensure that content is clear, engaging and relevant for each market.
What you’ll do :
Who you are :
Please submit a portfolio of writing and / or visual design samples to be considered.
We can’t wait to receive your application. But before you send it to us, here are some helpful tips to make sure your application is as strong as it can be.
We want you to be as clear about your future ambitions as we are and whilst we encourage people to learn, develop and grow, you will need to hit the ground running.
We are committed to equality of opportunity for all employees. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.