About the role
Balfour Beatty has an exciting opportunity for a Service Desk Administrator to join our Plant & Fleet business unit to work in Derby.
What you'll be doing
As a Service Desk Administrator , you will :
Accurately capture and monitor through to resolution HGV Helpdesk incidents, working closely with the Delivery team to minimise downtime and maximise customer satisfaction;
Assist with the administration and up keep of the Fleet Management System vehicle records, specifically relating to locations, cost codes, order numbers and driver details;
Conduct regular, proactive data reconciliations to determine the accuracy of Service Desk records, correcting any anomalies to reduce the risk of incorrect information being shared;
Develop a relationship with the Customer, and provide them with regular reporting relevant to the Service Desk function;
Provide prompt resolution to any disputes raised by the Customer, liaising with all relevant parties to reach an agreed outcome.
Ensuring on-going records are amended to reduce the risk of repeat.
You will :
Have strong communication, interpersonal and customer relationship skills;
Be capable of prioritising your workload ensuring you deliver what is required within the given timescales;
Demonstrate a tenacious approach to problem solving; investigating all appropriate avenues until such time that resolution is reached.
Why work for us
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.