Qatar Passenger Service Lead Agent
Edinburgh Airport (EDI), Edinburgh,UK,Europe
15d ago

Unposting Date

  • Aug 15, 2018, 5 : 59 : 00 PM
  • Job Summary

    To provide all necessary and required passenger / customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal / gate check-

    in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.


  • Coordinate and organise the Passenger Agents, to ensure that Airline SLA, quality and punctuality standards along with Swissport performance standards are met.
  • To act as first line contact for all staff working withing the American Airlines product in order to help staff solve problems accurately.
  • To deal effectively with passengers ineligible to fly or causing difficulties
  • To forge professional and effective working relationships with the team, airline customers and their representatives.
  • Qualifications and Competencies

  • Excellent communication skills
  • An ability to motivate staff
  • Acute commercial awareness
  • Dedication to customer service
  • Full airline / system knowledge
  • Flexibility
  • Equal Employment Opportunity Statement

    Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.

    Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

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