Are you Creative when solving problems?
Do you have managerial experience within a fast paced, customer facing environment?
Permanent / Full time / fully flex hours
Group Life Assurance Scheme
Up to 60% off with our Employee and Partner Discount Card Offering you, your partner as well as friends and family discount of some of our brands
Additional Discount Card (s) issued with length of service to give to your friends and family
You can also earn cash and voucher awards via our Reward and Recognition scheme
Development programmes offering employees in all job roles the opportunity to progress their career further
As a Site Manager at Moto you will have overall responsibility for managing the performance of your units, ensuring that financial targets are delivered through excellent customer service.
The site is made up of a Burger King and Costa Coffee unit along with a AGC area and Forecourt.
Acting as a role model instruct and coach your team by championing customer service and creating a culture of service and sales
Resolve customer complaints in line with company policy
Recruit, develop and lead teams within assigned departments, ensure effective control of labour by using management and local information, ensuring that labour matches projected sales with team delivering operational and service standards
Motivate and monitor the performance and conduct of all team members in line with procedures
Ensure that the company appraisal process is in place and is both effective and constructive for all teams
Ensure that compliance with Moto and brand standards is achieved through the delivery of brand requirements, policies and procedures.
Ensure that all Moto standards, health & safety and food safety legislative checks are completed and that all necessary remedial action is taken or issues are escalated
Identify opportunities to maximise sales at a local level, being aware of local and national events
Implement Moto and brand marketing requirements within the defined timeframes
Manage and achieve stock holding within company targets for units responsible
Deliver brand standards at all times by ensuring that all units are operated in line with the franchise agreement
Achieve sales and profit targets relating to assigned departments using management information and P&L data to provide focus priorities
Ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is takes
Prepare for and contribute to financial and business review meetings in relation to assigned departments
Who we're looking for
You will have enthusiasm to deliver outstanding customer service and retain good customer relations, ideally in a multi-unit environment.
You will have the ability to lead a team of managers to motivate and enthuse operational teams. A flexible approach to working hours / environment and to communicate confidently to all is a key part of this role.
Person specified :
Experience of training and coaching a team
Understanding of Key Performance Indicators
Profit & Loss knowledge
Previous experience of Multi Unit Management ideally within a QSR environment
Proven record of exceeding sales targets
Worked in a branded catering or retail environment at a management level
Previous experience of managing performance and following set procedures
Honest and Open
Willingness to learn and shows initiative
Ability to prioritise and work under pressure