The Service Delivery team delivers stable operational services in a cost effective and adequate manner for applications in scope and IT infrastructure including onsite IT and provider management.
Clear focus on continuous service delivery optimization, standardization and automation.The Service Delivery Portfolio team is being created to efficiently manage the overall SD portfolio of programmes, own and develop a 3-year rolling roadmap and drive the execution of complex cross-tower change.
Plan, schedule, monitor, report on activities related to SD Infrastructure projects, ensuring that there are appropriate & effective governance arrangements, supported by comprehensive reporting & communication.
Ensure that SD Infrastructure projects are managed to realize business objectives & that project management is informed by an awareness of current technical & solution developments
Take responsibility for the definition, documentation & successful completion of projects
Responsibility for consistency of project mgt and proactive identification, management assessment of dependencies, risks and issues to the success of the project.
Initialization of IT projects according to approved project charters and on boarding of project team, ensuring consistent project methodologies
Transparent and consistent communication with the project stakeholders.
Responsibility for project budget
Any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role.
Ability to drive agile change in a largely waterfall organisation and lead projects in new delivery approach.
Ability to lead and direct the projects and project workstream leads under a unified project lens without compromising business outcomes and priority constraints.
Several years of experience in IT infrastructure, workplace or application project management organisations, specifically in the field of IT.
Ability to work in complex organisation structures and tenaciously forge a path for delivery resulting in delivery
Excellent communication skills, strong experience in managing the diverging interests of various stakeholders.
Proven ability to create meaningful reports and summarize project health status for C-level presentations.
Track record of project financial budget management.
Ability to drive a mixture of functional and geographic workstreams and coordinate step change delivery to the business in a unified way.
Consulting and collaborative working style creating a culture of accountability and sharing
A self-motivated individual able to work with varying organisational and geographic styles to the end goal of unifying and standardising the delivery culture and capability.
Fluent spoken and written English
Willingness to travel internationally
Qualifications Programme Management qualifications : Agile, Prince, Etc