As the Data Analyst within our financial services function you’ll be responsible for new pricing / proposition developments, claims reporting and monitoring, highlighting areas of concern or where potential for efficiencies exist within the claims process across all market.
You’ll ensure that Dixons Carphone meet the MI red line set out in the Underwriter contract and maintain efficient CAL rule database, driving changes where required ensuring no negative impact to acceptance rates.
Key responsibilities :
Pricing / product development initiatives support at required rates
Ensure PID & PDAM documents are built & completed to enable Underwriter sign off
Provide advice on policy wordings
Monitor & ensure accuracy of Underwriting and ad hoc reports, identify trends and early warning of the Underwriter red lines, recommend fixes.
Monitor repair / BER mix across all markets and ensure accurate auto-BER limits in place where it is more economical to replace rather than repair
Maintain focus on and drive further improvements in speed of claims settlement across markets which have not yet reached EU benchmark rates, increasing acceptance rates within 48 hours and overall TAT’s from claim notified to closed date
Monitor all CAL rules to ensure optimal efficiency in referrals monitor and implement changes where required, with Aviva sign-off
Maintain generic CAL rule set across all IMACS / ULTIMA propositions, with only differences in rule set / logic driven by cover specific differences
Develop expanded CAL rule set for markets, in line with IMACS / ULTIMA propositions as far as possible allowing for system constraints
Work with markets to identify suspected areas of fraudulent activity, adapting Fraud Monitoring’ CAL rules and reporting where required
Maintain appropriate reporting for all markets, on 48 hour, overall acceptance rates and individual referral rules by rate of ultimate acceptance / decline.
Maintain and manage Claim Forms across all IMACS / ULTIMA propositions ensuring all claim forms & CAL rules working correctly and as expected, highlighting and resolving any issues identified through to completion
Measure correlation between Claims NPS and relevant claim statistics, working with Risk & Compliance team
Ensure all documentation / change controls are recorded and up to date
Experience & skills required :
Advanced commercial awareness and appreciation of customer service needs
Expert level in Excell and Access skills, analytical skills, understanding business context and commercial markets to translate into strategy and planning
III CPD in relation to CIP qualification
Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland.
Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.
It’s an exciting time to join us and find yourself a place in our growing success story, apply now.