Third Party Motor Claims Handler (Bodily Injury and Credit Hire)
Admiral Group
Swansea
2d ago

Bodily Injury and Hire sit within Claims our largest department. Your job will be to negotiate injury and hire claims. You will have an interesting and varied job that is vitally important to our business success.

In your day-to-day role you will be considering the claim being made by the injured person or hire company, investigating the claim and negotiating with their representatives over the phone and in writing.

You’ll be dealing with significant sums of money and our aim is to settle every claim fairly and economically whilst ensuring all our customers receive an excellent service throughout.

Your role will start with a training scheme which will help you get to grips with the Claims journey and our business. It will also provide you with the training needed specifically for your new role in your department - some aspects of our role will be technical, so you’ll need good attention to detail.

By the end of the training period, you’ll be ready to manage your own claims and will be supported by your team manager throughout.

The performance of our department has a key impact on Admiral as a whole. We’re also affected by external factors including new legislation, judicial decisions and the different strategies employed by our opponents, so we work in exciting and evolving areas.

Even the most experienced people understand the need to continue learning. You’ll get all the training you need and be constantly supported as you start making your first decisions on real cases.

There’s a clear promotional structure within both the Bodily Injury and Hire departments and plenty of opportunity for progression, providing you continue to learn and challenge yourself.

All our promotions are based on merit and are filled internally.

As your experience and ability grows, the exposure and opportunities increase. You’ll work with our own experts, our panel of lawyers and some of the best minds in the business to do the best job possible for us and for our customers.

We are departments which pride ourselves on giving our people a tremendously interesting and stimulating role together with the responsibility and support required to make a real success of it.

Essential

  • A fantastic understanding of what makes good customer service
  • The ability to be a smart negotiator, using your training and skills to get the best outcome
  • Good written and communication skills
  • Ability to think outside of the box
  • Excellent attention to detail
  • Enthusiasm and a genuine desire to learn
  • Great time management and listening skills
  • Desirable

    Claims or customer facing experience is preferable but not essential

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