Homebased - can be based anywhere in the UK
Secondment cover - 10 months FTC
About the Team
The Connection team develop market leading tech platforms for healthcare and commercial markets and work with leading healthcare clients to drive customer engagement in real-time.
As Technical Support, you will be responsible for a portfolio of healthcare clients across the UK. Managing the day-to-day technical contact, dealing with IT build queries, reporting and facilitating changes raised by client super-users via a customer support hub.
Whether you are building long-term relationships or resolving, you will be acting as a brand champion and supporting customers by going the extra mile to ensure problems and queries are dealt with swiftly and efficiently.
Assists with the review and analysis of client requirements / problems.
Develops detailed documentation and specifications for clients.
Performs basic quantitative or qualitative analyses to identify issues and develop solutions
Creates reports, presentations and charts based on data analysis.
Assists Analysts and Consultants in design and structures of presentations.
Develops a basic knowledge of services and consulting methodologies and the pharmaceutical / healthcare / life sciences industry.
Starts to develop an awareness of IQVIA technology solutions.
Engagement based responsibilities are assigned and closely managed by Consultants, Engagement Managers or Principals.
1-3 years of related experience, ideally in a customer support role
Works willingly and effectively with others in and across the organization to accomplish team goals.
Knowledge and understanding of the fundamental processes of business, their interaction, and the impact of external / internal influences on decision making and growth.
Knowledge of consulting methods, tools and techniques, related to one’s functional area.
Knowledge of current events and developments within the healthcare industry.
Data analysis skills and abilities.
Effective time management skills.