Analyst - Customer Support & Tech Reporting
Stafford, United Kingdom
5d ago

Homebased - can be based anywhere in the UK

Secondment cover - 10 months FTC

About the Team

The Connection team develop market leading tech platforms for healthcare and commercial markets and work with leading healthcare clients to drive customer engagement in real-time.

Role Summary

As Technical Support, you will be responsible for a portfolio of healthcare clients across the UK. Managing the day-to-day technical contact, dealing with IT build queries, reporting and facilitating changes raised by client super-users via a customer support hub.

Whether you are building long-term relationships or resolving, you will be acting as a brand champion and supporting customers by going the extra mile to ensure problems and queries are dealt with swiftly and efficiently.

Essential Functions

  • Assists with the review and analysis of client requirements / problems.
  • Develops detailed documentation and specifications for clients.
  • Performs basic quantitative or qualitative analyses to identify issues and develop solutions
  • Creates reports, presentations and charts based on data analysis.
  • Assists Analysts and Consultants in design and structures of presentations.
  • Develops a basic knowledge of services and consulting methodologies and the pharmaceutical / healthcare / life sciences industry.
  • Starts to develop an awareness of IQVIA technology solutions.
  • Engagement based responsibilities are assigned and closely managed by Consultants, Engagement Managers or Principals.
  • Qualifications

  • Bachelor's Degree
  • 1-3 years of related experience, ideally in a customer support role
  • Works willingly and effectively with others in and across the organization to accomplish team goals.
  • Knowledge and understanding of the fundamental processes of business, their interaction, and the impact of external / internal influences on decision making and growth.
  • Knowledge of consulting methods, tools and techniques, related to one’s functional area.
  • Knowledge of current events and developments within the healthcare industry.
  • Data analysis skills and abilities.
  • Effective time management skills.
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