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The ESN Implementation team is responsible for the Integration Mobilisation within the ESN Programme.
The role is based in our Basingstoke office during the Mobilisation phase of the ESN but may require travel to other sites in a limited capacity.
The ESN ITNM Integration consultant will, under the direction of the OSS Project Manager, work collaboratively with the ESN Architecture and Design team, UK Home Office and ESN implementation teams.
The ESN OSS is an integrated suite of Tivoli COTS tools that support the customer network and its processes. The Event Management Implantation Engineer will be responsible for building a Remedy Ticketing integration, developing existing ITM Agent integrations and implementing additional SNMP based integrations.
This could include participating in the analysis, design, development, integration, testing and deployment. The successful candidate must have strong hands on experience with Netcool ITNM, ITM and Impact, an understanding of IT Service Management with an exposure and working knowledge of Data Networks, and exposure to business / IT process methodologies such as the IT Infrastructure Library (ITIL(r)) or eTOM.
Additionally, you must be able to work with a team of OSS implementation engineers and coordinate incremental success towards the customer's functionality requirements.
The primary focus of this position is to work with the customer team members to analyze, define and implement the solutions.
This is a hands-on position and will require the successful candidate to leverage their previous integration and implementation experience to satisfy the customer's requirements.
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