People Operations Manager
WeWork Companies Inc.
London, United Kingdom
15d ago

The WeWork People Operations team strives to create and deliver a seamless and positive employee experience across the entire employee lifecycle.

Our team provides consistent service and support across people process, operations, and program management. Our global team is both a strategic partner and hands-

on team focused on gathering business requirements, optimising, and implementing people processes as we launch or enhance some of the most complex operations around the world.

What you’ll do (Responsibilities) :

Provide day to day People Operations support within the region including troubleshooting issues and serving as the escalation point for process and systems issues

Support in roll-out of HRIS Programmes and Global initiatives on behalf of the region

Manage the day-to-day work of the People Operations team, performing operational duties required to keep the process running consistently

Responsible for defining process and system problems, framing potential solutions and creating efficiencies through understanding of system capabilities and limitations.

Serve as the Workday business process SME to standardise and streamline associated processes

Gain a deep understanding of how the business operates and apply that knowledge to all aspects of people-related strategy, programs, and practices; lead with the business

Scale existing processes for growth and innovation based on business needs

Investigate ways to improve existing processes and fix pain points through automation, streamlining, and shared services

Leverage technical abilities to propose and automate tasks through technology and solutions

Apply skills in business process analysis, requirements definition, testing, documentation, training, user adoption and change management.

  • Mentor, provide training and development to optimise performance, create organisational depth and individual growth;
  • Manage multiple people IT systems projects effectively with overlapping tasks and work independently with minimal supervision.

    Support development, maintenance and delivery of curriculum to support internal training and change management

    Work closely with cross-functional teams to diagnose process challenges and design effective solutions

    Ensure data quality and integrity by performing regular maintenance and system audits

    Partner with cross-functional teams to troubleshoot and remedy system issues

    Participate in system updates and enhancement projects

    Additional Responsibilities :

    HR Policy Q&A

    General Business Reporting (e.g., New Hires)

    Regular employee data audits

    Document Management / Retrieval

    Compliance and Legal Inquiry

    Preferred Qualifications :

    Bachelor's degree in business administration, Human Resources or related field is required

    5+ years of general HR operations experience or HR generalist experience

    Considerable Workday HCM experience required, including reporting capabilities

    Solid Excel skills that show proficiency in pivot tables, v-lookups and charts.

    Proactive and able to organise and prioritise with limited guidance; work independently or within teams, and meet deadlines

    Genuine excitement and passion for leading root cause analysis, troubleshooting technical process failures, and implementing fixes to operationalise a process

    Exceptional attention to detail and solid time management

    A welcoming and helpful attitude with high level of creativity, flexibility and openness to change

    Ability to work cross functionally in a multi-site global business

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