We have some fantastic roles available in various locations in London to become a Personal Travel Expert (Chelsea Peter Jones, London City, White City and Stratford).
Start date : 3rd February
There’s a very simple reason why Kuoni consistently tops the awards. It’s thanks to our outstanding Travel Experts who go the extra mile to craft the perfect holiday that’s unique to the customer - it’s what we are famous for!
We have a big name in the industry but a small familyunderneath it which is something we are incredibly proud of. The family cultureis the key to our success in making our customers happy.
We believe the best advice comes from personal experience, from someone who knows the destination inside out. They have felt it, tasted it, swam in it and basked in its glory .
As a Personal Travel Expert , your personality, exceptional customer service skills and your destination knowledge is what our customers come back for time and time again.
As a Personal Travel Expert you will own your customers journey from start to finish; from enquiry to welcoming them back onto home soil.
So whatare we looking for :
Confident & well-travelled natural conversation starters that can bring theirpersonality to work! Our Personal Travel Experts not only have a hunger for salesbut also a real genuine passion for making their customers booking journey asseamless as possible.
Therefore our desired applicant will :
Typically you will get one full weekend off a month, as well asan additional weekend day).
Let’s paint a picture on what a typical day looks like as a Personal Travel Expert
You will be delivering a personal service on a daily basisand your aim will be to inspire and create excitement for the customer bydesigning a holiday to match their interests, tastes and spend and of course,created with absolute commitment to quality.
Once your customer has booked their dream holiday with you it’s down to you to ensure their booking experience doesn’t stop there.
We go above and beyond to blow our customers away by surprise & delighting them at different touch points before they are due to travel, therefore you will also act as the customers concierge and point of contact.
Alongside exceptional customer service, you will work towardsmonthly sales targets and create relationships with trade partners.
Kuoni holidays don’t come off the shelf; they are tailor made and crafted to suit the individual needs of the customer. We therefore build our customers itineraries by using various booking systems such as Travelbox & Galileo it is therefore important you have experience using booking systems or have the ability to pick up new systems quickly.
If you feel you have the Kuoni-ness’ that we are looking for this is what you can expect in return for your hard work :
You will travel the world & you will sell the world. Our Educational programme is the best in the industry as typically you will get one educational a year in 2019 96% of our retail staff went away.
You’ll learn about the destinations and products that you are selling first-hand by visiting a destination yearly.