Personal Travel Expert - LONDON
2d ago

We have some fantastic roles available in various locations in London to become a Personal Travel Expert (Chelsea Peter Jones, London City, White City and Stratford).

Start date : 3rd February

There’s a very simple reason why Kuoni consistently tops the awards. It’s thanks to our outstanding Travel Experts who go the extra mile to craft the perfect holiday that’s unique to the customer - it’s what we are famous for!

We have a big name in the industry but a small familyunderneath it which is something we are incredibly proud of. The family cultureis the key to our success in making our customers happy.

We believe the best advice comes from personal experience, from someone who knows the destination inside out. They have felt it, tasted it, swam in it and basked in its glory .

As a Personal Travel Expert , your personality, exceptional customer service skills and your destination knowledge is what our customers come back for time and time again.

As a Personal Travel Expert you will own your customers journey from start to finish; from enquiry to welcoming them back onto home soil.

So whatare we looking for :

Confident & well-travelled natural conversation starters that can bring theirpersonality to work! Our Personal Travel Experts not only have a hunger for salesbut also a real genuine passion for making their customers booking journey asseamless as possible.

Therefore our desired applicant will :

  • Be passionate and enthusiastic abouttravel (with first-hand experience of long-haul destinations)
  • Be self-motivated and dedicated to building a repeat customer base
  • Have a good knowledge of the travelindustry & experience in selling & designing tailor-made holidays
  • Manage own time effectively; there’s a lot to do before, during and after the customer journey!
  • Adaptable and be flexible in anever-changing and Omni-channel environment
  • Experience working retail hours (Our stores are open seven days a week with a requirement to work 37hours across 5 days which will include a selection of shifts including eveningsand weekends.
  • Typically you will get one full weekend off a month, as well asan additional weekend day).

    Let’s paint a picture on what a typical day looks like as a Personal Travel Expert

    You will be delivering a personal service on a daily basisand your aim will be to inspire and create excitement for the customer bydesigning a holiday to match their interests, tastes and spend and of course,created with absolute commitment to quality.

    Once your customer has booked their dream holiday with you it’s down to you to ensure their booking experience doesn’t stop there.

    We go above and beyond to blow our customers away by surprise & delighting them at different touch points before they are due to travel, therefore you will also act as the customers concierge and point of contact.

    Alongside exceptional customer service, you will work towardsmonthly sales targets and create relationships with trade partners.

    Kuoni holidays don’t come off the shelf; they are tailor made and crafted to suit the individual needs of the customer. We therefore build our customers itineraries by using various booking systems such as Travelbox & Galileo it is therefore important you have experience using booking systems or have the ability to pick up new systems quickly.

    If you feel you have the Kuoni-ness’ that we are looking for this is what you can expect in return for your hard work :

    You will travel the world & you will sell the world. Our Educational programme is the best in the industry as typically you will get one educational a year in 2019 96% of our retail staff went away.

    You’ll learn about the destinations and products that you are selling first-hand by visiting a destination yearly.

  • A 8 week comprehensive trainingprogramme at head office and regionally; we will teach you the world and youhave fun while you are doing it.
  • Sales Incentive rewards & recognition programme can you make it onto the Top Sellers VIP trip?
  • A welcoming and positive working environment, engaging and likeminded enthusiastic colleagues (We also have a dedicated Social commitee)
  • On-going training opportunities
  • Competitive starting salary (£22,000 plus generous monthly uncapped performance related pay - Average OTE £25,000+ (top sellers see a lot more )
  • Discounted personal travel, holidayprize draws and free annual travel insurance
  • The opportunity to grow and developwithin the business (all progression is done within)
  • 2 days paid leave to give somethingback to charity
  • 25 days holiday, plus 8 bank holidaydays
  • Apply
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