Customer Service Advisor
Mountain Warehouse Ltd
London, UK
3d ago


Reporting into the Customer Service Manager we are looking for a Customer Service Advisor fluent in Polish to join our team based in our London Victoria head office.

Our customer service working hours are :

Non-Peak Op Hours : Mon-Fri 8am-8pm, Sat-Sun 9-5.30pm, Bank Hols 10am-4pm

Peak Operating Hours : Mon-Fri 8am-10pm, Sat-Sun 8am-8pm, Bank Hols 10am-4pm

What you'll be doing

  • Provide fast and friendly help for our customers, at all points in the customer journey before, during and after purchase, be it online or in store.
  • Our aim is make contact and communication with us as easy and smooth as possible for our customers

  • Our customers contact us via telephone, email, live chat and good-old-fashioned letter, regardless of the contact channel, we always seek to get the right response, first-
  • time, for each and every customer

  • Efficient, pro-active communicators, constantly liaising with our warehouse team, our couriers, our stores and the wider business, to deliver the very best customer service
  • Take pride in our work and work together as a team to serve our customers and support our fast growing, quick paced business
  • We would love to meet someone with

  • Experience in a customer-facing role in retail, call centre or similar
  • Fluent in English and Polish language
  • Strong written skills - good tone, concise, accurate spelling and grammar
  • Confident, friendly telephone manner
  • Basic IT Skills Outlook, Word, Excel, Internet Browsers
  • Experience in any eCommerce customer service website, Amazon, eBay
  • Outgoing, friendly, people person’
  • Passionate about and take pride in providing the very best customer service
  • Enjoy working in a fast-paced environment, can think on your feet and able to multitask
  • Get stuck in, solve problems and have a can-do attitude
  • Take pride in your work and your attention to detail is unrivalled
  • Remain calm in difficult situations and love working as part of a team
  • What's in it for you?

  • Competitive salary and benefits
  • Holiday allowance
  • 50% staff discount & 25% for family and friends
  • Pension scheme
  • Apply
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