Client Services Projects Manager
Thermo Fisher Scientific
Cramlington, United Kingdom
13h ago

We are recruiting for a Client Services Projects Manager to be a single point of contact serving the customer, sales and operations through the cross-functional execution of custom enquiries.

Part of the BioProduction (BPD) Division, the team in Cramlington produce our range of Single-Use Technologies (SUT) which are typically used by biopharma companies around the world for drug development.

We produce more than 2,000 products for our growing customer base and have been producing these products at Cramlington since 1997.

The role :

  • Serve as the customer advocate throughout internal processes
  • Work closely with customers and Account Manager to capture requirements and secure business
  • Ensure timely and accurate processing of customer quotes and new enquiries
  • Ensure RFQs are met for all custom projects
  • Adhere to SFDC data integrity best practices
  • Meet BioProduction business objectives regarding service levels and revenue goals
  • The person :

  • Proven experience working in a customer-facing biotechnology role
  • Knowledge of project management methodologies
  • Effective written and verbal communicator
  • Experience in cross-functional team
  • Strong attention to detail
  • Analytical with excellent organisational, planning and problem solving skills
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