We are recruiting for a Client Services Projects Manager to be a single point of contact serving the customer, sales and operations through the cross-functional execution of custom enquiries.
Part of the BioProduction (BPD) Division, the team in Cramlington produce our range of Single-Use Technologies (SUT) which are typically used by biopharma companies around the world for drug development.
We produce more than 2,000 products for our growing customer base and have been producing these products at Cramlington since 1997.
The role :
Serve as the customer advocate throughout internal processes
Work closely with customers and Account Manager to capture requirements and secure business
Ensure timely and accurate processing of customer quotes and new enquiries
Ensure RFQs are met for all custom projects
Adhere to SFDC data integrity best practices
Meet BioProduction business objectives regarding service levels and revenue goals
The person :
Proven experience working in a customer-facing biotechnology role
Knowledge of project management methodologies
Effective written and verbal communicator
Experience in cross-functional team
Strong attention to detail
Analytical with excellent organisational, planning and problem solving skills