Do you have previous customer service experience in a telephone based role? We’re looking for someone with excellent communication skills, the ability to adapt and learn in challenging situations and knowledge of the mortgage industry to join our Mortgages division.
Does this sound like the role you’ve been looking for?
Purpose of the role
To work as part of a telephone-based team handling new lending enquires, communicating with intermediaries to develop and maintain excellent relationships.
You will be receiving and making calls from intermediaries and first mortgage applicants to confirm / verify lending criteria, giving accurate updates on outstanding information on applications, and dealing with Solicitors queries to ensure applications complete in a timely manner. Duties and responsibilities
Qualifications and experience
Grade C or above GCSE (or equivalent) in English and Mathematics and previous experience in a telephone based role. Working hours 37.
5 hours per week whilst our standard hours are Monday to Friday, 8.30am to 5.00pm (one hour for lunch) we encourage flexible working and your preferred options will be considered.
Relevant training will be provided.