IT Support Specialist
AXA Bank
LONDON, GREATER LONDON, UNITED KINGDOM
2d ago

Description

  • Supply Technology Desktop and Infrastructure Services for the UK offices
  • Provide advance support to traders and portfolio managers working alongside with the tire 3 support in Paris office
  • Provide support to existing IT specialist teams assisting to efficient and satisfactory resolution. Take ownership of complex cases through to resolution.
  • Act as primary contact for IT systems based in London but supported by global teams based in other locations. Services include but not limited to networks, telephony and printing.
  • Continual Service Improvements through ongoing analysis of UK 360 activity providing service training and technical development for the UK based 360 team.
  • Manage support funded project activities for the UK remit ensuring correct costs and resources are applied to meet agreed delivery specifications.
  • Enhance self-help services for end users using self-help portal, knowledge database, and onsite training.
  • Maintain adequate and accurate documentation on procedures, standards, desktop and server equipment inventory, etc
  • Security.
  • a. Responsible to follow the company guidelines / regulations to ensure company data is held in a secure manner, including electronic access or in written format.

    b. any security issues or potential security breaches must be raised with his or her manager to ensure any potential issues can be secured.

    Qualifications

    Education / Qualifications

  • Fluent English is essential
  • Experience

  • A minimum of 3 years IT working experience in desktop support, windows server administration, preferably within a similar high demanding Investment Management organisation is requested.
  • Knowledge and Skills

  • Desktop environment skills and office IT tools
  • Understanding of IT technology
  • Ability to work with people and in understanding and supportive manner
  • To have a good overall comprehension of financial activities and Asset Management
  • Client focussed

  • To deliver added value to the Business by making improvements or suggestions on day-to-day responsibility’s area or beyond
  • Demonstrates commitment to their job and colleagues.
  • To be diplomatic and to have the capacity to work in stressful environment
  • Thinks laterally to solve problems.
  • To be able to manage their time in the most efficient manner
  • Communication competencies

  • To have excellent communication skills, orally or in writing
  • Team Working / Positive attitude

  • To always run an excellent team spirit and positive behaviour
  • To see changes as a sized opportunity rather than a constraint.
  • Proactive mindset, demonstrates initiative and able to work under pressure
  • IT Competencies

  • Uses experience to share useful knowledge to the team
  • Rapidly understands complex data, business issues and processes
  • Technical Skill / Excellent working knowledge of

  • Microsoft environment (Operating System, Server, Active Directory, SCCM, Computer Management)
  • Office applications (Advanced Troubleshooting Skills)
  • Cloud solutions
  • Exchange Management (Mail systems)
  • Citrix Environment (Console Management, VDI & VDA)
  • Desktop Hardware and configuration
  • Printing - Hardware and configuration
  • LAN / WAN wired and wireless technologies
  • Conferencing Services (Audio, Video, Bridges)
  • Smart Phone and Mobile Device Management solutions
  • TOIP and softphone services
  • ServiceNow Workload Management Tool
  • An understanding of Front Office applications and Investment systems
  • About AXAWould you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

    Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

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