Function : Field Operations
Closing Date : 20 / 04 / 2019
20 / 04 / 2019
Join our Virgin Media Business team as our Data Services Manager and you will be responsible for leading and motivating a team responsible for Data Services as part of a National team.
You will provide, maintain and operate Virgin Media Business products and services within a designated area.
Your responsibilities will be wide ranging, but principally you will be accountable for :
Effective area installation, maintenance and repair activities achieving key operational performance measures (SLA’s, KPI’s, etc) for installation, speed of fix, reliability, availability, quality and customer satisfaction
Regularly reviewing operational reports to identify areas for improvement implement solutions including performance improvement plans
Acceptance of new products, technology developments and services plus upgrades - ensuring they comply with engineering and operational guidelines / specifications
Providing first line management of your team, allocating work and monitoring their progress and performance
Delivering effective performance management through regular advisor coaching sessions on an individual and team basis to deliver service excellence.
Conduct regular performance reviews with colleagues to ensure clear objectives are set and progress is regularly reviewed
Support Sales activities effectively promoting and driving increased post-Sales involvement and tender submissions
Ensuring on-going development team and individual development to maintain Virgin Media Business's Cisco Gold Partner status
Effectively planning and implementing preventative maintenance activities to improve and maximise service availability
Owning complaints and resolution for issues regarding Data Services for the area. Provide an effective escalation route for all major customer issues in relation to field activity and resolve appropriately
Managing Health & Safety regulations, to identify and arrange for the delivery of Health & Safety training requirements in line with Company policy
Ensuring maximum engineer utilisation through multi-tasking to support other Access division engineering activity when required
Effective management of OPEX budget and CAPEX expenditure for the cost centre ensuring compliance to financial governance processes
What are we looking for?
Previous management experience of leading operational teams
An understanding of the communications industry
Proven ability to develop a team and yourself.
Proven ability to identify, prioritise & delegate tasks as appropriate
Astute Relationship Management. Ability to work with key stakeholders, delivering change through agreement
Experience operating in a customer centric environment and possession of excellent people management skills including communication, negotiation and conflict resolution
Objective, analytical approach to problem solving
Ability to influence others in a challenging environment
Current driving license
Consideration will also be given to applications made for part-time or flexible working hours.We are proud to work with Everywoman to champion the advancement of women in business, and through our partnership with Scope to help one million disabled people get into and stay in work by the end of 2020.
We strive to build a diverse and sustainable workforce where gender balance and parity are integral features of our workplace, and where disabled candidates and employees can confidently perform to their full potential through our Work with Me adjustment process.
If you are thinking about applying for a job with us and have a condition or impairment that could impact your performance we’ll be happy to work with you to explore adjustment options.
Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade.
Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology so they can do more, be more and have more fun.