Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.
The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic.
Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow.
A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Corporate Services provides best-in-class commercial services for the Firm and its employees to enable productivity, efficiency and an enhanced employee experience.
From the moment you enter the office to the time you leave for home, even when traveling abroad, Corporate Services is there every step of the way.
Corporate Information Management; Regional Client Services; and Office of the COO.
Our vision is to become a global commercial service based organization that delivers best-in-class standardized services which can be scaled globally and delivered locally.
This organization is enabled through Corporate Services partners who manage key client relationships in the business and infrastructure divisions to strategic and measurable commercial outcomes that enhance employee experience and effectiveness.
Fine Dining, Staff Restaurants, Events, Conference Catering, Conference Centre Management, Central Room Booking, Switchboard, Fitness and Well-
being, Concessions, Front of House and Hospitality; key partner in developing employee offers and sustainability initiatives.
Given the Firm’s focus on employee experience and productivity, innovative and effective service management of global Employee & Guest Services are critical to meeting these objectives.
Reports to Global Head of Employee & Guest Services and EMEA Head of Property Management. (oversees Employee & Guest Services, Project Management, Engineering Design and Property Services).
Foster a close working partnership with all peer group managers and senior management. Develop strategic relationships with service partner account directors.
Drive our strategy to take the current services to the next level, bringing hospitality expertise to provide an integrated customer experience within the corporate environment.
Partner with our Workplace and Design team to deliver and provide continuous improvement for our Workplace Evolution initiative, in which the ultimate goal is to make Morgan Stanley the best place for the best people to work.
The services need to be leading edge and able to pivot around new trends within the Workplace.
Facilitate the needs of the Firm’s Health & Wellbeing program, ensure that we provide services that support exercise, rehabilitation, nutrition and relaxation.
Ensure that all services to Business Units and Clients are carried out in a complete and competent manner.
o Overall management and co-ordination amongst the various functional teams within the Amenities service offerings.
o Conduct client feedback meetings, noting any concerns raised and addressing them as appropriate.
o Manage and control all aspects of financial expenditure for Morgan Stanley’s Amenities budgets, working closely with Financial Controllers.
o Assist in the development and management of the budget process.
o Manage the Firm’s exposure to business risk by continuously reviewing operational procedures.
o Track and report compliance with Morgan Stanley standards and requirements.
o Audit performance, undertake benchmarking comparisons and provide advice on the delivery of best in class services to the team using appropriate SLA and KPI performance criteria and measurements
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential.
Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences.
Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.