As a key member of the team you will take direction from the Team Leader or Branch Supervisor and work as part of a team ensuring jobs are completed correctly, on time and to the customer’s satisfaction and within their SLA.
Undertaking the safe loading / un-loading and usage of vehicles in accordance with Company procedures and road traffic acts.
Fully conversant with company procedures, standards of discipline, the need for accuracy and the security and well-being of the customer’s property.
Responsible for the courteous interface with customers and ensure timetables and service expectations are maintained. Communicate with Supervisor / Team Leader where customer services expectations are threatened.
When directed will operate within the Centre and undertake duties as directed. Where necessary you will be required to carry out duties unsupervised using your own initiative to solve problems.
Education & Training
A minimum of GCSE certificated general education
Holder of valid current driving licence and be prepared to drive company vehicles appropriate to their licence as per business needs and demands
Company Induction completed
Health & Safety awareness
Operation (and or IT) Systems
Customer Service Skills
Practical Knowledge & Experience
Ensuring Company instructions and standards of discipline, accuracy and safety (including accident reporting) are maintained at all times
Knowledge of Health & Safety Legislation
Knowledge of all ISO Accreditation Procedures
Competent Knowledge of Company Procedures
Awareness of Data Protection Act
Geographical Route Planning to maximise operational efficiency
Handling customers to a superior level of service delivery
Conversant with use of RSQL / O’Neil scanner for route and Centre operations (where applicable)
Skills & Personal Attributes
Ability to work under pressure
Ability to prioritise work to achieve customer service expectations
High personal and professional standards and appearance
Co-operative, flexible and able to work unsupervised
Polite and Courteous
Available out of hours as circumstances dictate
Conscientious and flexible attitude towards work
Good interpersonal skills
Ability to work as part of a team
Key Tasks & Responsibilities
Ensure that all vehicle related reporting is completed in a timely manner.
Acknowledge all duty rosters for shifting and be punctual for the shift involved.
Estimate weight to comply with load limitations and ensure safe distribution of weight.
Ensure the load is correctly placed and secured to avoid any damage to the truck or goods.
Assist in unloading and loading of goods.
Basic Maintenance of company vehicles.
Filling in vehicle diary daily or monthly report.
Monitor other drivers.
Provide high quality customer service.