Knowledge Management Systems Manager - London/Manchester
Bryan Cave Leighton Paisner LLP
5d ago

Team : Central Knowledge Management

Reports to : Sr. Manager, Global Knowledge Management

Purpose of job :

To promote and encourage best Knowledge Management ("KM") practice across BCLP globally, with responsibility for key KM systems that support this.

What’s in it for you?

This is a great role for anyone seeking a challenge, who enjoys working in a fast-paced environment and would thrive in an innovative, can-do global law firm.

Key responsibilities :

  • To manage KM technology projects (including new projects, phased releases, system migrations and version upgrades), plus oversee KM system business as usual (BAU).
  • To work with the firm’s Innovation and IS teams to investigate use of AI tools to help with matter and document profiling (RAVN), also use of external data sources / feeds to support matter profiling in Foundation.
  • New KM projects currently underway / in the pipeline at BCLP include : Legal Knowledge Search, RAVN, Foundation, MS Teams, Closing Sets, among others.
  • BAU work includes supporting all of the systems and overseeing user adoption, use and queries.
  • Help support the use of experience management (Foundation), including working with practice groups globally to design data points and collection thresholds, and to promote user adoption.
  • Key system migration / decommissioning projects currently include migration from legacy intranets to the firm’s new, SharePoint intranet ( Connexus );
  • migration from the firm’s legacy Knowledge database ( PinPoint ) to Legal Knowledge Search; and decommissioning of the firm’s Closing Set / Bibling database, Egami.

  • Upcoming version upgrades include a SharePoint upgrade in 2021, which will involve working with the firm’s IS team to deploy the new version and test / modify current content where needed.
  • To mentor and guide KM Central team members to improve their skills and oversee their involvement in KM systems work and special projects.
  • To help develop taxonomies and data mapping between KM / firm systems
  • Key firm adviser on new and emerging KM technologies.
  • Key relationships :

  • Central KM team (Chief Knowledge Officer, Global Head of Knowledge Support and Strategy and teams)
  • Partners, attorneys and paralegals in all practice groups
  • Knowledge Development Lawyers in all practice groups
  • CIO and members of the global IS team
  • Director of Records & Information / Office of General Counsel
  • Chief Innovation Officer and Innovation team
  • Director of Paralegals & Docketing
  • BD / Marketing Directors / Heads / Managers globally
  • Library & Research Services (globally)
  • Direct reports

  • Solutions Engineer
  • Indexing and Information Analyst(s)
  • Experience and knowledge

  • Good understanding of information systems and classification principles including experience management and enterprise search.
  • Experience working in the legal sector or in a Knowledge / Information management role desirable.
  • Experience guiding the work and progress of KM team members.
  • Skills and competencies

  • Excellent communicator, able to work with people of varying levels of seniority and technical experience.
  • Effective habits of communicating through various methods : email, small meetings, larger presentations.
  • Well organised with good administration and project management skills.
  • Takes initiative in proactive ways; does not wait to be asked to take on or lead tasks.
  • Great listener, ability to persuade and influence senior attorneys to adopt new processes.
  • Diversity, inclusion and working differently

    At Bryan Cave Leighton Paisner we understand the value of a diverse workforce and we believe people perform at their best when they can truly be themselves at work.

    We aim to create an inclusive environment where all our employees are valued, motivated and able to be themselves. In order to provide the best possible service to our diverse client base, we are committed to recruiting, retaining, rewarding and developing our people with regard to their abilities and contributions and without reference to their background, gender, gender identity or expression, ethnic origin, age, religion, sexual orientation, socio-economic status, political belief, disability or any other protected characteristic.

    Bryan Cave Leighton Paisner is a firm with an increasingly flexible workforce and is supportive of flexible working arrangements, tailored to the individual, wherever possible.

    Please feel free to speak to the Recruitment Team about the flexibility we are offering for this role.


    Bryan Cave Leighton Paisner will ensure all hardcopy and electronic materials containing confidential information are securely stored and accessible only to those authorised to view such content.


    Please note : we will not accept speculative CVs sent to hiring managers or partners via email. We can only accept CVs sent via the portal from agencies that have agreed terms of business with the Recruitment team.

    For further information, contact recruitment


    As a regulated firm of solicitors, Bryan Cave Leighton Paisner is required to undertake appropriate vetting of staff. In addition to completion, by applicants who accept a job offer, of a regulatory questionnaire, Bryan Cave Leighton Paisner uses a specialist provider to undertake professional verification and background checks (including through electronic data sources, and directly with employers and professional bodies / regulators) on our behalf.

    We will also undertake certain verifications ourselves.

    Bryan Cave Leighton Paisner adopts a risk-based approach to its vetting procedures, which are only undertaken with consent, and in accordance with IT, legal and regulatory obligations.

    For further details, please see our recruitment website

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