connect international communities to the internet by offering residential internet service; enable passengers and operations crews to stream high-
bandwidth media, applications and content when traveling globally on commercial, business or government aircraft and maritime vessels.
We deliver and protect information when and where it is needed most with our trusted communications ground systems, infrastructure, and services.
As Billing & Collections Manager, this role will assist in the cross functional efforts to centralize and manage company-
wide billing / collections activities for the EMEA region. This position will be instrumental in building out a billing / collections function while leveraging best practices to ensure scalability and the continuous improvement of collections metrics.
The role will be responsible for developing billing and collections policies, procedures, and controls, and implementing systems pertaining to a specific business unit or the organization, ensuring that the reporting and activities adhere to company policies.
This role is also accountable for the entire credit approval process, including the consistent application of our credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers.
As we continue to grow, we are looking for someone to join our team with an entrepreneurial spirit and a focus on continuous process improvement.
Key Responsibilities : Collections Activities : Directs and controls billing and collections activities in accordance to company policy Provides direction or directly resolves customer credit or collection issues.
Manages escalated collection issues, communicating with customers in a timely, effective manner to expedite the billing and collection of accounts receivable Manage overall customer portfolio risk, manage held orders ensuring orders are within established credit lines Perform collection activities, including follow-
up enquires, negotiating agreements on past due accounts, engaging commercial team on complex collection matters. Monitors reports to ensure accounts are pursued for collection in an accurate and timely fashion Define and facilitate the reporting of performance metrics for the function Manage relationships within the Operations team including Customer Care, IT Operations and Sales Day-
to-day operational responsibility including : Bill cycle validation and releasing of invoices Execution of manual processes such as reporting for fulfillment network, billing activation, non-
pay suspends, application of Early Termination Fees, etc. Business escalation point for platform production issues and resolution, inclusive of vendor interaction Requirements : Bachelors and / or Masters degree or equivalent experience.
5+ years of experience in financial systems, accounting or IT Industry experience in Telco billing, payment, credit and collection systems Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems Ability to manage multiple vendor relationships across multiple functional groups Experience using Alteryx and Tableau or ability to write basic SQL code to support ad hoc requests Intermediate to Expert MS Excel skills (Pivot tables, vLookUps and related functions) Strong written and oral communication skills Ability to work comfortably within tight deadlines Ability to travel up to 25% including both international and domestic Preferences : Previous experience working with SOX and / or PCI compliant systems Direct experience working with the following systems / vendors : Large volume retail communications billing process experience (100,000+ per month)