Crematorium Assistant
Capita plc
England , London
10d ago

Crematorium Assistant

Becoming a Crematorium Assistant with Capita Local Government :

About the role :

In this unique role you will work in a team of crematorium officers, providing a comprehensive range of crematoria and funeral related services.

You will be fully trained but experience in the field would be beneficial. You will be able to work a flexible rota and have the opportunity to complete qualification in the field supported by Capita.

You need to be a particular type of person to provide sensitive front-of-house bereavement care services adopting tact, diplomacy, empathy, and demonstrating integrity and understanding throughout contact with the bereaved.

This is a permanent role, working a 37.5 hours week. The role requires the individual to work across a seven day week which includes bank holiday (rota) including the requirement to work staggered start and finish times (rota) and as directed by the senior crematorium officer.

What you will do :

  • To undertake the reduction of human bodies by the process of cremation, adhering to all legislative, health & safety and license requirements, following approved code-
  • of-practice throughout and by employment of best available techniques whilst maintaining dignity and respect for the deceased at all times.

  • To undertake coffin bearing services by appointment, conveying the coffin from the funeral hearse in to chapel AND undertake all other physical and manual handling processes to ensure the coffin arrives in the crematory and is charged in the cremator maintaining dignity and respect for the deceased at all times.
  • To process cremated remains and prepare them for presentation for disposal or release to applicant, including engraving plaques and transferring ashes to the required casket or urn and delivering them to the office for release when required.
  • To play music and visual images in chapel, using multi-media systems including compact disk, recorded digital mediums, and slide show presentations, ensuring the needs of the bereaved are met during the funeral service.
  • To liaise with the funeral director, celebrant / officiate and the applicant for cremation etc and ensure all service requirements are identified and met.
  • To undertake public appointments with the bereaved including ashes burial and scattering and the selection of cremation memorials.
  • Your experience will include :

  • Experience of working in a funeral directors, crematorium business previously would be advantageous
  • The ability to handle coffins, cremation caskets and Urns including bearing a coffin in to chapel from the hearse.
  • Experience to utilise multi-media and IT systems and operate bespoke cremation related software. (training given)

    Ability to work effectively in a bereavement environment and establish positive relationships with managers, staff, funeral directors, celebrants and the bereaved in a way that establishes confidence, credibility and trust.

    Ability to complete a range of facilities management operations including cleaning of chapels, public areas and toilets, grounds maintenance, safety and security functions.

    About Capita Local Government

    For over 25 years, Capita has been the UK’s leading provider of services to local government. We help councils to improve efficiency, provide better services and become more commercially sustainable.

    This works through a variety of frameworks, service agreements, commercial partnerships, shared services and joint venture companies.

    We cover all local government operations from customer management, HR and property development to back office processing, administration and IT.

    Join us and you’ll be part of a team providing a full range of back office, middle office and customer facing services.

    What’s in it for you?

    At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration with colleagues, customers and clients is what makes us so effective at what we do.

    As well as a generous basic salary, we also give you 23 day’s holiday (rising to 27 ), company matched pension scheme and access to a variety of voluntary benefit options.

    These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

    You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

    Our mission is to help you realise your potential whatever that means to you.

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