Field Applications Engineer (FAE)
2d ago

The Role

We are looking for an accomplished Field Applications Engineer to provide valuable support to MediaTek’s growing list of IoT customers across Europe in consumer electronics, home appliances and industrial market segments.

As an integral part of a new and growing team, the successful Field Applications Engineer will have an Embedded Linux Software background and will report into the European Customer Support Manager.

This position represents a fantastic opportunity to shape the direction of customer support across the region at MediaTek and provides a real chance to make a difference and have a far-reaching impact.

In addition to providing first-class technical support to our customers, this role will also provide crucial technical assistance to MediaTek’s European Sales and Marketing team during their interactions with new and existing IoT customers.

As MediaTek’s Field Applications Engineer for the region you will also work closely with our technical support teams in Asia, to ensure successful and timely technical issue resolution.

The role will require business travel throughout Europe, as well as visits to MediaTek’s headquarters in Taiwan to ensure synchronisation with HQ technical teams.

Key Responsibilities

  • Provide technical software support
  • Understand customer technical queries and issues, provide initial analysis and solutions
  • Become the point of contact for Linux issues in their area of expertise within the team
  • Collect, compile and track Europe customer technical issues and manage ongoing project progress, leveraging MediaTek’s online customer support and CRM systems
  • Work with European Sales and Marketing team to provide expert technical support in customer interactions
  • Help develop and train colleagues within the support team
  • Work with 3rd party SW design houses to deliver workable solutions to issues
  • Continual learning to support new areas within the Mediatek linux software offering
  • Location

    This position is located in Cambourne (near Cambridge), UK.

    MediaTek and You

    MediaTek is the world’s 4th largest global fabless semiconductor company, a market leader in chipset technology. We enable more than 1.

    5 billion consumer electronic products a year and we have market leading position in Smart TVs, Voice Assistant Devices (VAD), Android tablets, feature phones, Optical and Blu-ray DVD players, connectivity and multimedia devices and smartphones.

    MediaTek look for people with a great passion and work ethic, who have a broad set of technical skills and are ready to master new technologies and tackle some of industry’s greatest challenges to positively impact billions of future users.

    From 4G and 5G smartphones, to tablets and digital television, MediaTek employees are changing the industry one innovative product after another.

    We pride ourselves on having an accomplished and successful global collaborative team culture and a competitive compensation and benefits package.

    We know that every employee makes important contributions, and that every employee is integral to our success.

    Requirement The Person

  • Independent problem analysis and solving skills, especially under high pressure
  • Customer first pro-active and problem solving attitude, coupled with sensitivity to corporate business priorities and resourcing capabilities
  • Must be an independent self-starter, with excellent time and project management skills
  • Must have a good understanding of the challenges and associated business etiquette required when working with international and remote teams and customers.
  • Experience working with / for Asia-based companies an advantage.

  • Must be a confident and clear communicator and MediaTek evangelizer’, with excellent written and oral communication skills
  • Ability and willingness to travel internationally, as required
  • Interest in learning about new areas of software, and to do this without formal training
  • Desired Skills & Experience

  • Ideally MSc. qualified in Computer Science, Electrical Engineering (or similar), or with equivalent and relevant work experience in electrical, electronic or computer science fields
  • Excellent C programming skills
  • Good knowledge of Emdedded Linux
  • Experience with Yocto
  • Experience in Android BSP development
  • Experience working with a global customer base and working with transnational internal teams
  • At least one additional relevant area of expertise within the Linux system. Examples would be :
  • oVideo codecs

    oGPU and OpenGL / Vulkan

    oNeural Networks, including co-processor acceleration

    oSecurity, enciphering, authentication, tamper proofing

    oConnectivity eg Wi-Fi, Bluetooth

    oSensors, including busses used for the connection SPI, I2C, etc

    oAudio processing, particularly for voice activated devices

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