Information Technology Internship
Merkle Inc.
London
4d ago

Company Description :

Merkle is a performance marketing agency which specialises in the delivery of personalised customer experiences across platforms and devices.

We call it people-based marketing', and we are proud to be recognised as an industry leader. Merkle, headquartered in the States, have focused on expansion by acquiring businesses internationally and by joining the Dentsu Aegis Network, one of the largest Global media companies, in 2016.

This has offered us opportunity to further expand our growth and services.

The last twelve months have been a whirlwind of pitch wins, new hires and expansion for Merkle in the UK and across EMEA.

  • There are exciting new ventures across Merkle so now is an exciting time to be joining the company! We take great pride in our company values and culture;
  • we regularly host socials and strive to create a working environment where our employees enjoy coming into work.

    Job Description :

    This is an entry-level position. Candidates will demonstrate the ability to thrive in a fast-paced environment, work independently, assess incidents / requests, and apply the correct level of urgency to achieve a mutually accepted solution, all while providing exemplary customer service in support of Merkle’s technology vision.

    The Intern should have a strong drive to learn new enterprise-class technologies. The Intern will be assisting with day-

    to-day IT tasks and providing support to the team where necessary.

    This role reports to the IT End User team lead in London. The Intern will work with a London based team.

    Essential Tasks and Responsibilities :

  • Assist with incident and request tasks.
  • Assist with maintaining and troubleshooting laptops, monitors and docking stations.
  • Assist with laptop imaging for new and existing users.
  • Assist with the corporate mobile phone management and troubleshoot as required.
  • Provision and Reclaim software from end-user hardware.
  • Escalate issues as defined in documented escalation procedures.
  • Uphold and promote Merkle’s core values and culture.
  • Other duties as assigned.
  • Measures of Success :

  • Maintain a high level of internal customer service.
  • Demonstrate the ability to work as part of a team and share knowledge with team members.
  • Assist with technical incidents / escalating where appropriate.
  • Qualifications :

    This position requires the ability to work somewhat independently and with the team of IT End User technicians. Supervision and support will be provided.

  • Communicate clearly both verbally and in writing.
  • Possess good telephone etiquette and the ability to deal effectively with end users, peers, and team leader.
  • Possess the ability to read, analyse, and interpret helpdesk tickets and emails, and seek guidance when needed.
  • Relate in a positive professional manner with end users and coworkers.
  • Interact well with different personalities.
  • Make decisions and judgements based on standard procedures.
  • Demonstrate analytical and problem-solving skills, and the ability to organise and prioritise several tasks at one time.
  • Demonstrate the ability to determine when to escalate issues based on level.
  • Demonstrate PC proficiency using common software programs such as MS Word, MS Excel, MS Outlook, etc.
  • Demonstrate the ability to learn new skills techniques and responsibilities.
  • Must be reliable and related to schedule and recurring tasks.
  • Familiarity with Dell trouble shooting and Windows operating systems would be a bonus.
  • Demonstrate a basic understanding with Microsoft Outlook.
  • Additional Information :

    Whether it’s the joy of working with people at the top of their game or the Merkle social calendar, people love working here and we hope you will too!

    As we grow and develop as a company, you will too. We're passionate, hard-working and driven people who take a lot of pride in our achievements.

    We enjoy working together and make an effort to have lunch together, celebrate birthdays and attend regular social activities.

  • Free breakfast, fruit, sweets and, most importantly, biscuits!
  • Food Fridays enjoy a lunch courtesy of us once a month
  • Four Thirsty - have a drink on us on a Friday afternoon!
  • A selection of other industry standard benefits
  • Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

    Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.

    At the point of application, the candidate must have the legal right to work in the UK as we are unable to sponsor visas at this time.

    As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.

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