To provide administrative support to direct sales colleagues covering leads, generating contracts, calculating termination fees and sending them internally or externally to customers.
Resolving queries within a given time frame.
Salary : Up to £18,525
Location : Nelson or Prudhoe
Working Hours : Monday to Friday 9 : 00 - 17 : 30
Monitoring team mailboxes for contract and web leads and processing as required
Calculating termination fees for losing notifications and sales quotes
Sending contracts out via e-signature and progressing these with our customers
Administering web leads
Creating opportunities and entering values for closed / won orders
Resolving issues on order forms or with opportunities
Liaising with internal colleagues and speaking to customers to resolve queries
Working as part of a team against agreed framework, SLA’s and KPI’s
Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
Periodically review Daisy Security Policies centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
Carry out any ad hoc’ assignments as and when required.
To be compliant with health and safety company policy and legislation.
Previous administration experience desired
Able to work independently and as part of a team
Customer service experience
Keen eye for detail and ability to check own work diligently
Knowledge of Microsoft Office 365 including Outlook, Word and Excel
Ability to communicate effectively with internal and external customers
Ability to communicate effectively via email
Must possess a tenacious attitude
Able to work under pressure against set SLA’s
What are the benefits of working at Daisy?
Our colleagues work hard to deliver for our customers and that is why we give them the recognition and rewards they deserve for their effort
But working at Daisy is much more than just a fair salary. It’s about providing a range of benefits and opportunities to all our staff to make working with us enjoyable.
We have recently achieved a Two Star Accreditation from Best Companies, meaning we have "Outstanding Levels" of Employee Engagement - there has never been a better time to join us!
Our ethos is simple : the more you put in the more you get out.
Here are some of the benefits that we offer
25 days holidays, plus bank holidays, and the option to purchase more!
Professional development to help you achieve your personal goals
Eye care vouchers available and discounted Medicash membership
Access to discounts and savings at more than 1,200 retailers
An additional day off on your birthday or if you're getting married
Auto enrolment following probation into a salary pension scheme
Access to exclusive offers on a range of Daisy products
This job role will require a mixture of home and office based work. As such, you must be able to comply with our Health and Safety advice regarding your home working set up.