Cyber Security Platform Support Professional
Ipswich, United Kingdom
3d ago

This is an opportunity to play your part and protect our company, our customers and our communities from cyber attacks. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience.

You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do.

With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

We build, maintain, develop and improve centralised security management, monitoring and reporting platforms for BT Security SOCs (Security Operations Centres) and SIEMs (Security Information and Event Management) located globally.

The platforms which we manage help our SOC Analysts, Specialists, Implementation Engineers and Designers to deliver the best possible Managed Security Services to our customers.

You'll have the following responsibilities

  • Through proactive and reactive management maintain the availability, integrity and confidentiality of the security platforms that we manage for BT Security.
  • Upgrade all management systems as / when required either by BT Security Product Line or due to vulnerability / bug fixes.
  • Monitor all management systems 24x7x365 and resolve any issues reported by monitoring systems within customer committed SLAs (Service Level Agreements).
  • Deploy new management systems as required by BT Security customers and BT Security Product Line.
  • Remediate any platform vulnerabilities reported via penetration testing or vendor security updates.
  • Upgrade and patch underlying Operating Systems (Windows, Linux, ESXi, firewalls) to maintain the overall security and supportability of the platform.
  • Maintain firewall policies to permit access to BT Security managed devices only. All other platform access should be denied by firewall policy.
  • Maintain firewall configuration to deny unauthorised platform access.

    You'll have the following skills & experience

  • Internet Protocol Version 4. Networking and routeing.
  • Internet Protocol Version 6 (it will take off someday).
  • IT troubleshooting. Network troubleshooting. Firewall troubleshooting.
  • General IT problem solving and debugging.
  • General security operations knowledge and experience.
  • Familiarity with ticketing and change management process and procedures.
  • VMware virtualisation technologies i.e. vSphere, ESXi.
  • Linux Systems Administration.
  • Windows Systems Administration.
  • Microsoft Active Directory Administration.
  • Cloud Platforms, architecture, and design patterns AWS, Azure, Google Cloud Platform etc.
  • Unix / Linux shell scripting and use of common tools.
  • Version control, e.g., Git
  • Software Engineering experience Python, Perl etc.
  • ITIL (IT Infrastructure Library) IT Operations experience.
  • BackBox configuration and management.
  • A range of tools such as Ansible,Terraform and Packer,Elasticsearch, Logstash, FileBeat, Cloudera, Grafana, Foreman and Open Source technologies.
  • SIEM (Security Information and Event Management) systems.
  • Logging systems e.g. Syslog-NG, Elasticsearch, Splunk, Graylog, LogRhythm, etc.
  • Monitoring systems e.g. Opsview, Nagios
  • Knowledge of automation tools and methods.
  • A background in server and application management in a security environment.
  • Experience with Atlassian tools like Jira, Confluence and Bitbucket.
  • Knowledge of IP networks and protocols.
  • In depth practical experience and knowledge of operating systems and server administration.
  • In depth practical experience and knowledge of a range of specific vendor products related to role. (Listed Above)
  • Benefits

  • Free BT Broadband
  • Discounted TV & mobile packages and BT products
  • On target Bonus
  • Share options and 10% pension contribution
  • Professional development and paid for industry certifications / qualifications
  • Flexible benefits / rewards including dental insurance, healthcare, gym memberships etc.
  • Well-being support for you and your family
  • 3 days paid volunteering a year
  • Flexible and smart working (subject to business needs)
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