Customer Operations Executive - Italian
Surbiton, Kingston upon Thames, Greater London, United Kingdom
3d ago

We are currently looking for an adventure passionate and customer focused Italian speaking Customer Operations Executive to join our UK Adventure Division of Travelopia.

Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travel experiences across more than 100 countries worldwide.

Offering unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing adventure travel experiences for years.

Exodus travel is part of the Travelopia, which comprises the world’s largest collection of specialist travel brands, and has an exciting growth agenda over the next 3 years.

Travelopia is a pioneer in the specialist travel sector, with an extensive portfolio of independently operated brands, dedicated to the best customer service and most of which are leaders in their sector.

Covering Sailing excursions, Adventure Travel, Safaris, Arctic expeditions, our brands are as diverse as they are exciting, creating unforgettable experiences for customers across the world.

About the role :

What you will be doing :

  • Dealing with all client questions and requests pre travel, by phone and email
  • Keeping your clients informed and updated of all changes to flights and itineraries (in conjunction with other departments)
  • Responsibility for supplier communications to ensure all services are provided as booked
  • Booking extra services and special requests : hotels, transfers
  • Availability / room allocation management for your trips
  • Work closely with flight operations team on flight related issues relating to clients travelling in your area
  • Creating, checking and sending of Tour Manifests to suppliers
  • Priority processing of late bookings and turnaround
  • What we are looking for :

  • Fluent Italian & English both verbal and written
  • Strong geographical knowledge and a passion for adventure travel
  • Excellent communicator
  • Has high standards of customer service and attention to detail
  • Has a strong positive character and is used to dealing with pressure
  • Team player who enjoys working as part of a friendly & happy team
  • Able to show initiative and good at problem solving
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