We’re looking for an experienced Incident Manager to join our small and friendly service management team.
You will work closely with Problem, Change and Asset managers as well as a ServiceNow developer and 1st, 2nd and 3rd line technical support teams.
Ideal candidates will have a good understanding and experience of managing high priority incidents, recognising the importance and executing quick and concise communications to users, the service management team and technical support teams.
You’ll benefit from working with modern technology, receiving a generous training package and working in a collaborative, open, creative and inclusive environment.
Come and join the team!
Successful candidates will :
Lead co-ordination of responses to high priority incidents, engaging technical support teams and 3rd party suppliers to restore services as quickly as possible.
Monitor and improve the efficacy and efficiency of incident responses by all internal and 3rd party resources through analysis, and carry forward continuous improvement initiatives from lessons learned.
Own and further develop incident management processes to improve incident responses and the quality of information recorded for incidents.
6. Collaborate with the Problem Manager to identify incident trends and prioritise initiatives to be carried forward under problem management.
Essential experience :
Experience of using ServiceNow to manage incidents and develop reports.
BEIS Digital Virtual Open Evenings
Do you want to know a little more about us at BEIS Digital, our current opportunities, and how they’ll work in practice?
Why not sign up to some of our MS Teams live events? We will explore who we are, as well as provide you with the opportunity to ask questions about the roles directly to our team leads and directors.
All the live events will take place between Tuesday 1st September and Thursday 10th September, so don’t miss out!