Master Technician
Volkswagen Group UK
Chester
6d ago

This exciting opportunity exists within our Wrexham SEAT Dealer.

Please note : All candidates must follow the on-line application process

At SEAT we're driven to design a range of cars to stir the emotions.

DESIGN DRIVEN

As a young brand these are the core values that we live by and beat in our hearts, inspiring us to create exciting, high quality, driver focused cars with plenty of attitude and character, and that express our very spirit of SEATTITUDE -

cars built by enthusiasts, for enthusiasts.

Job Purpose : To carry out diagnostics and the service and repair of franchised vehicles to the highest standards; including diagnosis of electrical and electronic problems.

Train, coach and develop workshop and service team members to ensure high levels of customer satisfaction and ensure a first time fix is achieved for each customer.

As a Master Technician, your Key Objectives will be :

To maintain skill levels and full awareness of all technology used in the vehicle range, attending relevant Master Technician training when required

Where required discuss issues directly with customers concerning any long term vehicle issues and ensure that all work is carried out in full and followed up until resolved

To be fully conversant with all manufacturer technical literature and information bulletins and ensure that this information is passed out and understood by all technicians.

Identify training and development needs within the workshop team

Liaise with Workshop Controller / Aftersales Manager to quality control all work undertaken by the workshop team, where required or requested

To keep work area and protective clothing clean, tidy and in a safe condition in order to uphold the manufacturers and company image

In conjunction with the Workshop Controller, ensure that there is adequate workshop staff coverage to meet the Dealer's opening hours

To take an active part in upholding the companies Health and Safety policy

To hold and attend regular meetings to ensure that any workshop concerns or ideas are recorded and reported back to the relevant persons

To coach and develop other technicians within the workshop

To develop processes that supports the MSR / DISS process ensuring timely completion and submission of reports and is the key interface with technical support

Support the management team in the maintenance of quality standards

Strictly No Agencies

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