Finance Services Specialist
Exponential-e Ltd.
London
6d ago

Overall purpose of the job :

The Finance Service Specialist’s role is receive, record, and manage resolution to customer queries relating to both Billing & Credit Services.

The purpose will be to improve the experience for the customer in terms of responsiveness, engagement style and to offer a timely resolution.

The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business

Key responsibilities for this job :

  • To record and log tickets in a timely fashion
  • To own the query and resolve within SLAs
  • To build strong relationships with key stakeholders
  • Work closely with all relevant internal teams to resolve larger issues
  • To convey a professional & positive message during customer engagement
  • To actively improve knowledge within the Order to Cash process
  • Achievement of Business Critical KPI’s and Monthly targets.
  • Any other duties considered appropriate for the role.
  • Knowledge and experience required :

  • Strong customer services focus
  • Experience in a similar role would be an advantage
  • Must have excellent attention to details
  • Must be PC literate and able to use standard software packages particularly Excel
  • Responsible and willing to take ownership of work
  • Experience working for an ISP or communications provider would be preferable but not essential
  • Sharing responsibilities and strong team working capability
  • Good communication skills are essential and must be able to work on own initiative
  • Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
  • Job will particularly suit applicants with an analytical acumen.
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