Overall purpose of the job :
The Finance Service Specialist’s role is receive, record, and manage resolution to customer queries relating to both Billing & Credit Services.
The purpose will be to improve the experience for the customer in terms of responsiveness, engagement style and to offer a timely resolution.
The position will offer considerable opportunity for the right person to gain experience within a rapidly developing area of the Business
Key responsibilities for this job :
To record and log tickets in a timely fashion
To own the query and resolve within SLAs
To build strong relationships with key stakeholders
Work closely with all relevant internal teams to resolve larger issues
To convey a professional & positive message during customer engagement
To actively improve knowledge within the Order to Cash process
Achievement of Business Critical KPI’s and Monthly targets.
Any other duties considered appropriate for the role.
Knowledge and experience required :
Strong customer services focus
Experience in a similar role would be an advantage
Must have excellent attention to details
Must be PC literate and able to use standard software packages particularly Excel
Responsible and willing to take ownership of work
Experience working for an ISP or communications provider would be preferable but not essential
Sharing responsibilities and strong team working capability
Good communication skills are essential and must be able to work on own initiative
Must be able to adapt to the use of non-standard systems, standalone databases and bespoke packages
Job will particularly suit applicants with an analytical acumen.