VOD Operations Coordinator
ViacomCBS Networks International
London, GB
5d ago

Please be aware, this role is a 12 month FTC


The VOD Operations Coordinator is part of the team responsible for ensuring timely delivery of high-quality content to multiple outlets and ensuring My5’s content delivery workflow operates smoothly.

The Content Solutions & Operations team looks after the end-to-end content delivery process, from the build and management of the various workflows, to the delivery of viewer-facing media.

This role will be expected to support those workflows, and be across business developments as required, to aid in the long term success of the service.


  • Ensure all content arrives on the service in a timely manner
  • Update QC documents
  • Troubleshoot content publication issues including version changes, title changes, missing media, content revokes, delivery queries from platforms, viewers and others
  • Work across multiple CMS systems to ensure valid data and images are available
  • Add images into tracking documents for Digital Picture Editors
  • Attend weekly Operations meetings, providing ongoing My5-focused updates
  • Check, track and troubleshoot metadata issues
  • Work with the Content team identify issues with metadata and images
  • Support the wider UK Digital team to ensure a high level of service
  • Support and feed into the workflow improvement process
  • Embrace the One ViacomCBS’ approach and encourage collaboration and team working
  • Be an ambassador for all VCNI channels, internally and externally
  • Adopt and promote the ViacomCBS values and support a culture of inclusion

  • Ability to work to tight deadlines and remain calm under pressure
  • A diplomatic approach to problem management
  • Demonstrable experience in operational troubleshooting, and a can-do attitude to issue resolution
  • A great team player and an ambassador for on-demand TV distribution to the wider organisation
  • Ability and willingness to understand and communicate technical issues
  • Experience working in a digital media or broadcast environment
  • Understanding of content management systems and metadata
  • Good knowledge of MS Office applications, including Excel
  • A strong commitment to quality and attention to detail
  • Everything else!

    We offer an inclusive environment where you can really be yourself and find your niche. You’ll get to work alongside streaming platforms you can be proud of, with content that touches millions of lives.

    Plus, you can learn about the things we’re doing to make the industry more sustainable, and enjoy lots of perks :

  • A monthly streaming fund
  • All the health and financial benefits you’d expect, and some you wouldn’t
  • Flexibility to own the way you work
  • Mental health activities and support
  • All manner of BBQs, socials and events
  • Our Values :

    Our values are intertwined and work together to drive the business outcomes we seek, and once combined we believe these will power our company forward.

  • Optimism & Determination : We share a positive belief that we can navigate and thrive in the landscape ahead
  • Inclusivity & Collaboration : We Embrace new and divers voices, act with care and work together to capture opportunities and manager through challenges
  • Agility & Adaptability : We think entrepreneurially, are resilient in change and move quickly to anticipate and create what’s next
  • ViacomCBS is an equal opportunity employer.

    At ViacomCBS, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits / programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all.

  • We work hard to ensure that everyone with whom we engage receive equal protection from all types of harm or abuse, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity;
  • an obligation we take very seriously.

    We are proud to be a Disability Confident Employer, and we take our responsibility in safeguarding children and adults seriously.

    We guarantee to interview all disabled applicants who meet the minimum criteria of the role applied for. For those who will be required to interact with children, we will carry out background checks prior to joining.

    Should you need any support during the recruitment process, please advise your recruiter or email where we will support your request as suitably possible.

    Additionally, if you have a disability or a long-term condition (including hidden conditions such as mental health, autism, dyslexia, etc), our amazing partner Evenbreak can provide additional help and advice. Find out more at

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