What makes working at Mondelēz International so special? Many things. The iconic brands and global nature of our business.
The continuous innovation and endless opportunities to grow. The chance, each and every day, to put a smile on people’s faces.
We’re the world’s leading maker of Chocolate, Biscuits, Candy and Gum with billion-dollar brands like Cadbury, Milka, Prince and Oreo and we now have an exciting opportunity to join our team.
Please note that we recruit for these vacancies regularly throughout the year, so there may be a delay in response following your application between recruitment campaigns.
Purpose of the Role Act as single point of contact for assigned customer portfolio within the OTD process. Ensure that all day to day customer related activities are dealt with in a courteous, accurate and timely manner.
Manage escalations for complaints / disputes, handle and resolve issues to ensure maximum customer satisfaction. Support the delivery of Business / Commercial objectives : achieve customer service targets, support the improvement agenda (internal process and external customer) and develop collaborative relationships cross-functionally and with customers.
Work with the Order Fulfillment team to produce relevant KPI information, including root cause analysis and improvement initiatives.
Drive and manage the Customer Innovation project agenda for the assigned customer portfolio.
There is a potential for occasional weekend working and bank holiday cover is required across the teams.
Use this information to drive decision making internally and in the customer that maximises service levels and sales.
Ensure conformance to customer specific stock requirements (shelf life rules, delivery days, pallet stacking rules etc).
Investigation of under / over consumption with service delivery at or above 98.5% for the full seasonal programme.
Work with the Customer Innovation Team on improvement programmes.