This is a fantastic opportunity to join a growing business based in the centre of Leeds, our client is a growing law firm and are seeking Customer Service Advisors to join their re-
mortgage team. This is a busy role where you will be responsible for supporting the re-mortgage case managers, dealing with customer queries and assisting them achieve their completion dates.
The successful candidate will have strong communication skills, both written and verbal along with previous experience of working in a busy and demanding customer service role whether that be in retail, hospitality or office based.
Duties will include :
Work closely with case managers supporting them in progressing re-mortgage files from instruction to file closure
Support the case executive by being a point of contact for inbound calls and emails from customers / clients / third parties
Make outbound contact by telephone or email to ensure customers are introduced to our service and all parties to the re-
mortgage are proactively updated throughout the transaction
Liaise with relevant parties to chase any outstanding documentation / information to enable progress of the case in line with client service level agreements and internal targets
Ensure relevant systems and files are updated on a regular basis
Deal with any ad-hoc tasks as required
Make case executives aware of potential problems / complaints on files and deal with difficult situations in a confident and highly professional manner
Review documents and update the case management system with relevant information
Review files to ensure all necessary information is obtained in order for a completion date to be arranged
Work to department, team and individual targets in line with client service level agreements
Flexible working to cover opening hours to ensure our customers are provided with an excellent journey during their re-mortgage
Share knowledge and experience with colleagues as appropriate
Essential : Team player
Excellent written and verbal communication skills
Good organisation skills
Ability to work in fast paced environment
Ability to prioritise and use initiative
Excellent customer service skills
Great attention to detail
Minimum of 5 GCSEs grades A-C
Previous experience working in a re-mortgage department
Experience of handling change
Working knowledge of MS Office
Packages including Word, Excel & Outlook
Experience of working on behalf of clients
Experience in customer facing environment
At SF Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system.
Only applicants with a suitable amount of UK based experience and who have a legal right to work within the UK will be considered.