Service Advisor - £27,500 dependant on experience – Large Variety – Training Opportunity –– LARGE PACKAGE! - Bishop auckland
TN Recruits
Bishop Auckland
3d ago

You will be rewarded with :

  • £22,000 - £27,500
  • 33 Days holiday per year
  • A long term career
  • Bonus scheme
  • Health care
  • Life insurance
  • Training & advancement opportunities
  • 5 days per week
  • What you will need to be considered :

  • Minimum of 1 years’ experience as a Service Advisor, used to working in a volume environment.
  • Experience with garage management systems including VHC and inspection programmes.
  • High level vehicle diagnosis and repair knowledge across multi-make vehicle ideally.
  • Willingness to travel (Clean driving licence required).
  • Understanding of MOT test standards.
  • What to expect on a day to day basis :

  • Regularly updating and informing customers and the Customer Support team on rectification and service requirements throughout the servicing and repair process.
  • Utilising their reporting suite to continually improve efficiencies within : first-time diagnosis and repair, cycle-time, and cost per unit of post-sale rectification.
  • Requesting authorisation from the Centre Manager for expenditure on rectification and preparation work exceeding the authorisation threshold.
  • Promptly informing customers and the Customer Support team on any arising issues and providing a variety of resolution options where possible.
  • Ensuring all consumables and parts ordered are logged against job cards and returns are processed efficiently.
  • Working pro-actively with all colleagues to deliver an excellent service to our customers, every time.
  • Ensuring pre or post sale rectification work is quickly identified and repaired.
  • Working fast and efficiently to always ensure maximum productivity.
  • Ensuring the service and post sales process is diarised correctly.
  • Complying to Health & Safety policies i.e. LOLA & COSHH.
  • Ensuring all warranty claims are administered correctly.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form