You will be rewarded with :
£22,000 - £27,500
33 Days holiday per year
A long term career
Training & advancement opportunities
5 days per week
What you will need to be considered :
Minimum of 1 years’ experience as a Service Advisor, used to working in a volume environment.
Experience with garage management systems including VHC and inspection programmes.
High level vehicle diagnosis and repair knowledge across multi-make vehicle ideally.
Willingness to travel (Clean driving licence required).
Understanding of MOT test standards.
What to expect on a day to day basis :
Regularly updating and informing customers and the Customer Support team on rectification and service requirements throughout the servicing and repair process.
Utilising their reporting suite to continually improve efficiencies within : first-time diagnosis and repair, cycle-time, and cost per unit of post-sale rectification.
Requesting authorisation from the Centre Manager for expenditure on rectification and preparation work exceeding the authorisation threshold.
Promptly informing customers and the Customer Support team on any arising issues and providing a variety of resolution options where possible.
Ensuring all consumables and parts ordered are logged against job cards and returns are processed efficiently.
Working pro-actively with all colleagues to deliver an excellent service to our customers, every time.
Ensuring pre or post sale rectification work is quickly identified and repaired.
Working fast and efficiently to always ensure maximum productivity.
Ensuring the service and post sales process is diarised correctly.
Complying to Health & Safety policies i.e. LOLA & COSHH.
Ensuring all warranty claims are administered correctly.