Customer Success Executive - Pharma
GlobalData
London, United Kingdom
1m ago

Description

Join our exciting and fast-growing data and analytics business and help us achieve our vision of ensuring our clients have a world-class experience.

Over the last 2 years we have doubled our Customer Success team and are now looking to expand once again. We’re looking for enthusiastic, hungry, and relationship-driven individuals to join our Customer Success Team in London.

  • GlobalData is one of the world’s largest data and insight solution providers in the world. We work globally across 4,000 companies across eighteen primary industries including;
  • pharma, consumer, technology, financial services and construction. At GlobalData we decode uncertainties and cut through noise to provide timely and actionable solutions to our clients through unique data and expert analysis.

    The essence of the customer success team is to lead a culture and organisational capability around listening to our customers and acting proactively to anticipate needs to directly impact growth and long-term revenue.

    Are you motivated to help our clients understand what’s going to happen in the future within their business? Are you interested in working in a fast-paced, innovative environment?

    Do you strive for exceptional customer service? If so, we want to make you part of GlobalData’s success story.Key Responsibilities· Proactively build relationships with our clients over the phone to ensure they see the full value in our services and are getting the best return on their investment with us.

  • Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way.
  • Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement.
  • Partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.
  • Ensure data integrity by updating records in our CRM system.
  • Be the voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.
  • What We Look For· Bachelor's degree within Medical / Pharmaceutical Sciences AND 2-4 years’ work experience in an client support / service role

  • Goal orientated with a positive attitude towards KPIs and targets
  • Demonstrated intellectual curiosity
  • Looks to learn from others and works well independently and within a team
  • Excellent oral and written communication skills
  • Demonstrated ability to meet deadlines and have excellent attention to detail
  • Well defined prioritisation and organisational skills
  • Salesforce and Microsoft Office experience preferredSalary PackageBenefitsApplications Close Date
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