Function : Risk
At TSB we’re clear about what matters. Delivering for our customers, keeping things simple and building operational excellence.
Bringing our exciting new technology to life in 2021 will help us do all this and more, so we can provide the type of products and services we know our customers need and want.
We’re always looking for better. And there’s never been a more exciting time to join our team.
To design and implement Collections strategies that will enable TSB business across the entire portfolio to control lending risk, deliver sustainable growth and meet customer needs.
Design and deliver Collections strategies and routine Collections activities.
Responsible for providing analysis and insight into Collection performance and its impact on Impairment and wider business performance.
Identify and pursue opportunities that mitigate loss and support business growth. For example, introduce risk based contact strategy to reduce Operations cost and improve Customer experience.
Generation of key management information to support business direction setting and ensure Risk Appetite objectives are met will be an important component.
Use tools such as SAS, SQL and Excel at an advanced level to manipulate and interrogate data.
Apply commercial acumen to interpret their results and produce actionable recommendations.
Capability to complete insight analysis using tools such as SAS, SQL and excel.
Strong problem solving skill to identify and resolve problems with limited support.
Job holders will be expected to liaise effectively with colleagues within the team and across partnering business functions such as Collections.
Operations, Impairment & Capital and Product & Finance and will be able to communicate their conclusions and recommendations persuasively to colleagues and senior management.
Ability to work on their own initiative, identifying areas of focus, with prioritisation of own workloads as necessary.
Good networking skills with the ability to build relationships and have an understanding of the broader business needs and issues.
Expected to lead, motivate, develop and appraise other team members as required.
Degree in numerate subject
Displays a good understanding of more sophisticated credit risk techniques and is able to apply these independently.
Displays in-depth understanding of end-to-end Collections Strategies and processes.
Uses in-depth understanding of technical areas - and broader awareness of other areas, to prepare and analyse credit risk.
Shows appropriate understanding of the different elements of the credit risk cycle in their work.
Uses complex techniques in analysis and recommendations.
Able to identify and deliver change to enhance current strategies / routine activities.
If you’d like to get stuck in and be part of the TSB team, hit Apply.
We’d love to hear from you.