Epicor Technical Support Analyst
Washington Frank
England, Berkshire
4d ago

Salary £30.000 up to £50.000

Location : Berkshire

My client are on a Mission : to be the leading provider of industry-specific business software that drives growth and profitability for our customers.

They are a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries.

With over 40 years of experience serving small, midmarket and large enterprises, They have more than 20,000 customers in over 150 countries.

They resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability.

My client are recognized as "visionary" for completing the convergence of multiple ERP products together to create a comprehensive, 100% SOA-

based solution. This strategy has enabled them to continually adapt to the latest technologies available, while allowing customers to protect their investment.

Utilizing Web services, This helps businesses rapidly respond to change, adjust for growth, and maintain their competitive advantage on a local, regional, or global scale.

With a history of innovation, industry expertise and passion for excellence, My client provides the single point of accountability that local, regional, and global business demand.

The role :

A new opportunity has arisen to join our existing EMEA support team.

The successful person will demonstrate an aptitude to learn / build on existing skills. You will be a self-starter who possesses strong problem solving, analytical and communications skills, who can be a team player and work closely within a small team.

Duties :

  • Logging and front lining technical support calls in a professional manner, providing solutions and advice where appropriate
  • Managing customer database requests
  • A willingness to learn and support Epicor ERP 10 from a technical and tools perspective
  • Ensuring service quality levels are maintained
  • Ensuring all issues are handled in a timely manner
  • Reviewing outstanding issues, ensuring customers are kept informed of progress
  • Washington Frank International is the leading ERP recruitment firm in the UK advertising more ERP / Epicor roles than any other agency.

    We deal with both Epicor Partners & End Users throughout the UK and Europe and we have never had more live requirements for Epicor professionals.

    By specialising solely in placing candidates in the Epicor market we have built relationships with most of the key employers in the UK and have an unrivalled understanding of where the best opportunities and Epicor jobs are.

    Washington Frank International Ltd is acting as an Employment Agency in relation to this vacancy.

    To apply for this role please contact me on 02038685185 or email me on a.gurses washingtonfrank.com

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