Job Category :
Opportunity Awaits at Altus Group!
The primary role of the Surveyor Allocation Executive is to book site inspections for surveyors by calling our commercial clients, hitting KPI’s for number of inspections booked.
They are to ensure that the inspections are booked in the most productive way, ensuring that the surveyor time is maximized when visiting clients, and that all relevant information is passed on to the surveyor in an accurate and timely manner.
Pro-actively book surveyor inspections for commercial clients by calling and emailing the clients, ensuring you are meeting the surveyor’s deadlines and targets
Ensure geographically the surveyors are as productive as possible.
Organizing multiple surveyor’s diaries to ensure all appointments and details are passed over accurately.
Delivering an excellent service to clients and surveyors alike, ensuring strong and positive working relationships.
Ensure that we have collected the clients supporting documentation to enable us to successfully deliver a full service and maintain ongoing accurate records for every client.
Communicate with clients and surveyors, both written and verbal.
Manage the client’s expectations and deal with their initial queries, ensuring they understand the process of an inspection and the timescales involved.
Gather client HAS requirements for surveyors (hard hat, high vis jackets, etc)
Manage the processes for retention issues, liaising with other internal departments, including the Surveying team to ensure that we deliver the best outcome for the client.
Position Requirements :
An excellent knowledge of Microsoft Office (PowerPoint, Excel, Outlook) and internet applications;
Able to manage high workflows
Excellent interpersonal skills with proven ability to lead & communicate effectively
Able to work under pressure
A self-starter with good initiative
Excellent time management, organisational and listening skills.
Come realize your potential at Altus Group!
Altus Group is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.
We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.