Technical Account Manager
Trustpilot
London
3d ago

We’re the world’s most powerful review platform, free and open to all. Our mission is to be a universal symbol of trust.

We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

The Technical Account Manager works closely with the sales team in any capacity to close deals, qualify trials and offer advice or solutions to prospects from a technical standpoint.

This includes calls, video and offsite meetings.

Another area of this role will be to support the use of customer trials of the B2B platform. This is a big focus for the foreseeable future and a great way of having short-term success prove long-term ROI’s for prospects.

In this role, you will :

  • Work closely with the New Biz team on proposals and pitches for business.
  • Attend meetings with BDM’s, acting as the technical expert for Trustpilot
  • Put together business cases with the sales team to support their proposals and demos
  • Work closely and collaboratively with customers to devise effective solutions.
  • Ensure that Trustpilot’s product and services can deliver on the customer’s requirements.
  • Work closely with prospects to understand and capture their requirements.
  • Provide ongoing support for customers post implementation, as well as the CSM Team
  • Set-up and run the trials for our Sales teams - this will be a large part of the role
  • Educate members of the New Biz teams on how to correctly qualify a trial of the TP platform
  • Update Salesforce for transparency with the rest of the business.
  • We are looking for people with :

  • Two years experience in a similar technical role
  • A good understanding of e-commerce, social media, and SEO, ideally from a company working with SAAS or E-commerce
  • Experience using Salesforce
  • Have a good understanding HTML, JavaScript
  • Technical support and troubleshooting experience
  • A doer, who takes pride in providing a high level of service and delivering a consistent performance
  • Ability to work in a team selling environment. You must enjoy working in a thriving environment and have a passion for supporting sales.
  • Self-motivated, goal-oriented with a passion and commitment to success
  • Experience and understanding of REST API or similar
  • We are :

    Passionate about what we do. Our sales teams are super collaborative and it’s a fun place to work if you enjoy seeing your hard work recognised and rewarded.

    Our culture is fast-paced and our employees grow as we do. You’ll have plenty of personal development opportunities thanks to our in-house L&D team and individual career mapping.

    Ideas people. We love our employees to think outside the box and always champion new ways of working.

    We offer :

  • The chance to join a global market leader and grow with us
  • Competitive salary, individual and company bonus
  • Lots of opportunity for career development
  • 25 days holiday
  • Pension, cycle2work scheme, season ticket loan and loads more!
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