2nd Line Network Engineer
Capita plc
Surrey,GB
22d ago

Becoming a 2ND Line Network Engineer with Capita IT Services Based in Reigate

A 2nd Line Engineer is required to join our growing team of NOC engineers within our network Operations Team, the ideal candidate will be specialised in Network Secuirty and be confident with multiple firewall vendors technologies.

What you will do :

  • Provide 2nd line network and network security support to all customers for both faults and service requests.
  • Deliver Customer Service Excellence.
  • Adhere to strict Service Level Agreements for fault resolutions and service requests completions.
  • Identify, liaise and manage any escalated faults with 3rd party suppliers for major incidents or network improvements e.
  • g. Cisco / Juniper TAC.

  • Ensure that the customer is kept informed of the progress of incidents / service requests and the internal systems are kept updated regularly.
  • Manage tickets to meet Key Performance Indicators.
  • Provide mentoring and coaching to 1st line engineers in the NOC.
  • Your experience will include :

  • Experience of WAN / MAN infrastructure support preferably within a Service Provider environment.
  • CCNA R&S equivalent knowledge OR CCNA Security equivalent knowledge.
  • Strong knowledge of Firewalls (Cisco, Palo Alto, Checkpoint, Juniper etc.)
  • Strong Knowledge of encryption technologies e.g. DMVPN, GRE, IPsec.
  • Knowledge of Routing Protocols e.g. BGP & OSPF, EIGRP.
  • Experience with SNMP monitoring products including SolarWinds and Cisco Prime.
  • Excellent communication skills.
  • Experience working in an ITIL environment and adhering to strict SLA’s
  • Able to learn and adapt quickly
  • SC & NPPV3 clearance (or ability to achieve)
  • Desirable experience :

  • Knowledge of Ethernet / L2 switching
  • Cisco Wireless Technologies (WiSM2, CAPWAP, PI etc.)
  • Knowledge of Cisco Datacenter technologies e.g. OTV, VDC, NX-OS, VPLS.
  • Experience supporting large MPLS networks.
  • Access technologies including SHDSL, ADSL, etc.
  • About Capita IT Services

    Capita IT Services are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions.

    Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential.

    With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

    What’s in it for you?

    At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration with colleagues, customers and clients is what makes us so effective at what we do.

    As well as a generous basic salary, we also give you 23 day’s holidays, pension scheme and access to a variety of voluntary benefit options.

    These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

    You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.

    Our mission is to help you realise your potential whatever that means to you.

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