Customer Care Advisor
We’re searching for a passionate and customer-focused individual to join our exceptional Customer Care Team. We’re a leading global online marketplace for affordable authentic art and a passionate value-driven business.
We’re a Certified B Corporation, meaning a new kind of business that balances purpose and profit. B Corps are legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment.
We’re backed by the same investors that funded Spotify, LinkedIn, Zopa and Hailo - we believe in helping artists make a living so they can continue to inspire the world with their art.
We connect talented independent artists and galleries with art lovers who value craft, quality, and originality. At the heart of what we do is a love for human creativity - art that is handmade with skill, talent and real passion.
Place of work
Remotely from your home with regular physical reunions with the team.
Alternatively at our London HQ (subject to movement restrictions being lifted).
Responding to a variety of requests via multiple channels (email, phone, social media, online forum), both from artists wishing to sell their work through us, as well as customers who want to purchase art
Providing seamless solutions to customers’ issues and empathetic and professional replies
Collecting, understanding and processing of customer feedback, to be used by the product team to advance the platform
Handling escalations from our call centre via email or phone
Managing returns : ensuring collections take place and international shipments are released from customs
Ensuring orders are fulfilled : checking overdue orders, following up on shipment delays etc.
Optimising our Knowledge Base for both artists and customers
Liaising with the technical team where appropriate to report and resolve issues encountered on the site
Supporting artists by engaging in discussions on our Seller Forum, facilitating positive and constructive discussions, escalating when necessary
Key Skills and Experience
You will be passionate about having a positive impact on the world, environment and society as a whole
You will have a growth mindset, willing to learn and develop continuously, by reading books, taking part in online courses etc.
A friendly and optimistic professional with prior experience in providing excellent customer service and a genuine excitement for delighting customers.
A calm and patient individual with the ability to maintain a sympathetic and approachable tone in all support responses
Able to deliver a high standard of service with both superb written and verbal communication skills
Comfortable replying to all communications, both via email and over the phone, in a timely and friendly manner
Highly attentive to detail and basic numeracy skills
Good understanding of an e-commerce / SaaS / marketplace customer support frameworks and processes
Previous experience with collecting, understanding and processing of customer feedback would be desirable
Any prior exposure to online discussion boards and their etiquettes and community management strategies would be a great bonus
As a Certified B Corporation our employee benefits are generous and constantly improving. At the moment they include :
A brilliant start-up culture, share options, a generous holiday allowance (incl. your birthday off, as well as additional days between Christmas and NY).
Flexible working hours and your own company laptop.
Annual bonus scheme.
3 paid volunteering days per year and donation matching to your chosen cause.
Subsidised training and education opportunities.
Much more, all spelled out in our beautiful handbook!
This is a fantastic opportunity for a passionate and dedicated Customer Services Operative, with plenty of room for growth and development.
If you pride yourself on providing incredible service apply now!
How to apply
Contact us at jobs artfinder.com with a covering letter and a copy of your CV, telling us why you think you would be a good fit for this role!
NO AGENCIES PLEASE.