Floor Manager
H&M Group
London, GB
1d ago

About the role

Although every day will be different, some of the things that you will do regularly include :

  • Offering customers a high level of service, through styling advice, product knowledge and store experience
  • Analysing selling information and working with the store manager, maximise the sales performance of your department
  • Leading a team of sales assistants to achieve excellent standards of service
  • Supporting recruitment and ensure induction and training to new starters is carried out
  • Assisting the store manager to identify future talents and putting together development plans to support their progression
  • Overseeing store operations
  • Being a COS brand ambassador and providing the best experience for our customers.
  • Stepping into the role of Store Manager in their absence
  • About you...

    To work as a floor manager, you should have previous management or leadership experience plus the qualities below.

  • Minimum 1 year management experience within a retail environment.
  • Excellent communication skills and the ability to lead, train and develop a team
  • Customer focused
  • Self-motivated & positive
  • Adaptable
  • A genuine interest in others
  • Open to learn about and sell our products
  • Excellent planning and organisational skills
  • Good analytical and problem-solving abilities
  • Excellent commercial abilities and interest in fashion retail.
  • Ability to work a flexible schedule including early mornings, weekends and evenings when required
  • Additional Information

    Why choose COS?

    When you first join COS we will give you a full introduction, excellent training, and a mentor that will support you during your first days, weeks and months.

  • In addition to this you will also receive lots of fantastic benefits including;
  • Clothing uniform allowance
  • Discounts across H&M group
  • Annual health assessment
  • Our Culture

    Over the last 10 years we have carefully built a culture where our people are supported, inspired and encouraged to be the best they can.

    Our brand is creative, forward thinking and modern; choosing longevity over passing trends.

    We set the bar high at COS; we are committed to recruiting great people, offering an environment where talent is recognised and valued.

    We believe that a diverse workforce plays an important role in the success of COS. We celebrate individual differences and appreciate the contribution that all our colleagues make.

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