Maintenance Technician

Kaplan International

Bournemouth, United Kingdom

2d ago

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.

We are recruiting a Maintenance Technician to join our team in Bournemouth.

Building management

To work as a member of the team, providing a front line response in both planned and reactive maintenance service in accordance with the Service Level Agreement with our stakeholders.

Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels.

Ensure that the working environment is maintained in accordance with the Service Level Agreement, including keeping the site clean by litter picking on a daily basis, supporting the cleaning staff with rubbish removal and, when required, clearing snow and ice from pathways and putting down grit

Undertake duties involving movement of loads (e.g. bins / white goods etc.)

Identify and resolve maintenance issues ensuring these are reported using the correct process

Undertake training as required

Be prepared to work as part of a rolling roster including weekends including student arrival weekends

Adhere to the company dress policy at all times

Deal with any complaints that are received and escalate these immediately to the relevant manager

Assist with statutory testing including fire alarm testing, fire extinguisher, fire blanket and fire detector checks, water temperature monitoring, shower head cleaning and emergency lighting checks

Other duties as commensurate with the post

Health and Safety

Ensure all equipment is kept clean, well maintained and is a safe working order

Report any Health and Safety issues relating to the site ensuring all information is passed to the relevant manager

Comply with the requirements of Kaplan residence’s and stakeholders operational procedures and policies including those relating to health and safety

Understand and observe Kaplan’s site rules at all times

Wear and maintain personal protective equipment (PPE) in accordance with company policy, COSHH and Risk Assessments

Comply with Kaplan Residence’s statutory fire and safety regulations and to promote good safety habits and methods of work among the workforce.

Financial

Be aware of material expenditure and avoid unnecessary waste or loss

Be able to work within a set budget

Marketing & promotion

Contribute to, when necessary inward visits from agents / partners / parents as appropriate

General

Any other duties as required by the Facilities Manager and / or General Manager

Candidate profile

The successful applicant will :

Have a passion for customer care and a sensitivity to students needs

Have experience in a customer facing environment

Have recent experience of working in a maintenance / caretaking role

Have experience of working in an effective Health & Safety culture in line with legislation.

Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required

Essential skills / experience

Have experience in customer service, hospitality or student service provision, ideally accommodation

Be able to work as part of a team, and work on own initiative

Budget management.

Ability to prioritise workload and meet deadlines

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