Resource Planner
Atalian Servest
Glasgow, GB
5d ago

Duties will include

  • Effectively manage a significant workload in a fast-paced environment
  • Analyse jobs, both reactive and PPM and allocate to the correct engineer resource based on location, skill, priority, and customer requirements.
  • Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.
  • Work in conjunction with the Operations / Delivery Managers to ensure seamless management and delivery of contracts.
  • Escalating customer complaint / escalations through the relevant processes.
  • Ensure clear and concise quality updates are reflected on the tasks to show true job progression.
  • Raise purchase orders within the system for materials in order for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.
  • Reporting any scheduling issues or call progression problems to the relevant person as appropriate.
  • The successful candidate

  • Experience working within a Scheduling / coordination / dispatching environment essential, FM experience is advantageous.
  • Basic understanding of the M&E industry advantageous.
  • Good understanding and experience of Microsoft Office software packages, general IT knowledge & use of CAFM desirable.
  • Self-motivated and enthusiastic
  • Excellent communication skills
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