Nuffield Health is Britain’s largest healthcare charity. Join us as a HR Helpdesk Coordinator and play your part in our success.
Our Support Centre in Dorking, Surrey is the hub of our national operation, supplying services in Finance, IT, Procurement, Legal, Marketing and HR to make Nuffield Health the best organisation it can be for our patients, our members and our people.
We are looking for a self-motivated and proactive HR Helpdesk Coordinator to join our People Support Centre in Dorking. In this role you will expertly handle all contact with our customers via a number of channels including calls, emails, and a live case-management system whilst ensuring the customer journey is seamless throughout.
As our HR Helpdesk Coordinator you will :
Provide consistently high levels of customer service to all Nuffield Health clients, achieving or exceeding the KPI’s set.
Manage the end-to-end customer journey, taking ownership and responsibility for each query.
Communicate using appropriate channels to provide information, answer queries, share knowledge, keep colleagues informed of progress, and to respond to enquiries.
Ensure accurate data capture, updating and maintaining IT systems.
Adhere to data protection principles, as well as ensuring all information is treated sensitively and confidentially.
Demonstrate superior administration skills to ensure every customer journey meets Nuffield Health’s strict governance guidelines.
Support Monthly payroll throughout the business, answering and resolving issues using varied systems.
To succeed as an HR Helpdesk Coordinator, you will need :
Administration experience working in a complex and fast-paced environment.
Excellent IT skills, including MS Office packages, with a high level of competency in Word and Excel.
Demonstrable call management and handling skills.
The ability to provide a professional, courteous, sensitive, and empathetic approach.
Excellent customer service skills.
Some experience or a desire to work within an HR / People or Payroll based role.
In return, we offer a working environment that will help you grow your skills and experience and get the best out of life.
Our modern offices, designed for agile working, are just ten minutes from Dorking station and within easy reach of local parking.
Benefits include 25 days’ annual holiday (increasing with service), gym and private healthcare.